patient service representative - LOS ANGLS AFB, CA , USA, United States - UCLA Health

    UCLA Health
    UCLA Health LOS ANGLS AFB, CA , USA, United States

    1 month ago

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    Description
    General Information

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    Work Location:
    Los Angeles, USA

    Onsite or Remote

    Fully On-Site

    Work Schedule

    Wednesdays 7:00am-4:00pm, Thursdays & Fridays 7:30am-8:30pm, Saturdays 8:00am-5:00pm

    Posted Date

    04/23/2024


    Salary Range:
    $ Hourly

    Employment Type


    • Staff: Career
    Duration

    Indefinite

    Job #

    15585

    Primary Duties and Responsibilities

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    Major duties include but are not limited to:

    • Acting as a liaison for the patients and physicians in the practice.
    • Assisting patients in accessing service within the health system.
    • Facilitating communication with referring physicians.
    • Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

    Salary Range:
    $ $40.44/Hourly

    Job Qualifications

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    Required


    • Skill in setting priorities which accurately reflect the relative importance of job responsibilities
    • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
    • Ability to creatively integrate competing demands into a productive working environment.
    • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
    • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

    Preferred:

    • Knowledge of specific specialty practice and workflows
    • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
    • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
    • Familiarity and knowledge of authorization process & managed care programs