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Assistant Service Manager - Macon, United States - Rush Enterprises
Description
**Assistant Service Manager**
CAROUSEL_PARAGRAPH
Macon, Georgia
Leasing
ASSIS018727
Rush Truck Leasing ** Share Job**
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or ** Job Description**
Rush Truck Leasing is the leading truck leasing and rental solutions provider, operating through a network of dedicated stores as well as through Rush Truck Centers locations. We provide a wide variety of trucks for full-service lease or rent, including Class 6, Class 7 and Class 8 trucks, heavy-duty cranes and refuse haulers. Our fleets are offered on a daily, monthly or long-term basis, and include premium Peterbilt and International brands. Rush Truck Leasing offers PacLease and Idealease full-service, TRAC and walk-away leases as well as financing, contract maintenance and truck rentals.
The **Idealease Assistant Service Manager** is responsible for supporting leadership with running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
**Rush Truck Leasing** opens the door to the world of opportunity. We are the premier commercial transportation solutions provider for businesses across North America. Our network of Idealease and PacLease partners allow us to offer our customers complete truck leasing and rental solutions across our network of dealerships. We offer a **rewarding career** as a leader in the transportation industry. **Grow with us** as we continue to expand our network of locations and services.
**Responsibilities:**
Responsibility for day to day service administration and service operations for the Idealease business.
Ensure 100% PM currency at all times.
Develop understanding of Idealease Best Practices and implement them into maintenance procedures.
Administer policies and procedures for the Service Operations that are consistent with company objectives and contractual obligations while providing superior customer service.
Utilize established resources to recognize all warrantable failures, focusing on warranty and policy claims recovery.
Monitor unscheduled repairs and collaborate with Service Manager to identify opportunities to reduce and/or eliminate future unscheduled repairs.
Manage outside repairs and over-the-road failures efficiently and expeditiously.
Manage operating expenses in accordance with company objectives and Best Practices.
Develop relationships with vendors to maximize customer service and minimize operating expenses.
Develop understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396). Reinforcing procedures as necessary to keep Idealease and contracted customers in compliance. Stay current with changes in the regulations.
Responsible for maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396) and company policies.
Maintain professional relationships with all contracted customers.
Investigate and determine course of actions for customer maintenance issues and problems.
Collaborate with Sales Team on New Equipment/Customer Orientations for each new customer.
Develop familiarization with Unit P & L statements.
Assist in collection of past due invoices as needed.
Safeguard company assets by maintaining strong internal controls.
Consistently meet or exceed all key performance standards for Rush Idealease Service Operations.
**Benefits:**
We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
**Basic Qualifications:**
High school diploma or general education degree (GED).
Two years service department experience in a commercial dealership environment.
Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the companys insurance carrier.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
*This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.*
