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    Guest Service Agent - Napa, United States - Reneson Hotel Group

    Reneson Hotel Group
    Reneson Hotel Group Napa, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The Hilton Garden Inn in Napa is seeking a part time Guest Service Agent (Front Desk/Reception) to be able to work PM shifts, Sunday, Monday and Tuesday.

    Qualified applicants will have excellent and clear communication skills with a passion for customer service.

    Qualifications:
    • Up- beat pleasant personality with an ability to assist a wide variety of personalities
    • Ability to multi-task: answer phones, greet guests, direct people
    • A good knowledge of Marin County to assist guest with driving directions, restaurant recommendations, shopping, transportation, etc.

    Responsibilities:
    • Greeting guests with a smile upon arrival or departure
    • Answering telephones, taking reservations, directions
    • Cashiering and Concierge services
    • Ability to fulfill guests requests such as wake up calls, forgotten amenities
    • Ability to listen to guest concerns and document any maintenance issues or special requests brought to your attention

    Must be able to work holidays that fall on regular scheduled days.

    Reneson offers 401k with matching, paid sick and holidays and Hilton worldwide discounts Pay is $21.50 per hour.

    Apply online at

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