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    state central register call center worker - Chicago, IL, United States - Illinois Department of Children and Family Services

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    Description

    Location:
    Chicago, IL, US, 60616 Job Requisition ID: 38068 CHILD WELFARE SPECIALIST (CWS) - Upward Mobility Agency : Department of Children and Family Services Closing Date/Time: 06/07/2024 Salary: Anticipated Starting Salary (Effective 7/1/24) $6005 Monthly - Step 1B; Full Range $6005 - $8678

    Job Type:
    [[cust_employmentType_obj]] County: Cook Number of Vacancies: 1 Plan/BU: RC063 This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Agency Statement & Job Responsibilities The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Worker. Under general supervision, this position will provide statewide telephone coverage of a toll-free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls. The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services. This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois. 1. Serves as State Central Register Call Center Worker 2. Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral 3. Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal 4. Monitors incoming written reports for CPS units 5. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Responsibilities Preferably requires a master's degree in social work; or a master's degree in a related human service field, supplemented by one year of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field; OR Requires a bachelor's degree in social work and one year of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field; OR Requires a bachelor's degree in a related human service field and two years of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field. The college or university issuing a bachelor's or master's degree must be accredited, and the degree program in social work must be approved by the Council on Social Work Education. This class is included as an Upward Mobility Program credential title.

    Conditions of Employment Requires the ability to pass a background check Requires physical, visual and auditory ability to carry out assigned duties Requires ability to work mandatory overtime Education Major social work or a related human service field CHILD WELFARE SPECIALIST (CWS) - Upward Mobility Work Hours: M-F 1pm-9:30pm Work Location: 1911 S Indiana Ave, Chicago, Illinois, 60616 Supervisor : Sophia Williams Req #: 38068 Pin #:


    PUC :

    Job Family:

    Social Services Employment Type:
    Full Time Years Experience: - 3 years Salary: $72,060 - $104,136 Annual Bonus/Commission: No

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