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University IT Service Desk Analyst - Palo Alto, United States - LeadStack Inc.
Description
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce.As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Title:
University IT Service Desk AnalystLocation: Redwood City, CA Start as on-site, once trained up can begin some work from home days (gradual - start with 1 day)
Duration: 6 + months
Description/Responsibilities:
CORE DUTIES:
Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance. Provide remote problem resolution when possible.
Resolve basic end-user problems, escalate as appropriate.
Install, upgrade, configure, and solve computing and communication devices and peripherals.
Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
Apply security standard methodologies.
Ensure users are assigned appropriate resources.
Other duties may also be assignedMINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree requiredExperience with various operating systems and computing devices.
Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
Knowledge, Skills, and Abilities:
Good communication and interpersonal skills.
Ability to provide excellent client service.
Ability to apply diagnostic techniques for problem troubleshooting.
Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk.Familiarity with remote desktop tools.
Requirements:
Customer service, phones (we're a call center), and critical thinking skills.
Experience with ServiceNow is a plus.
Training:
Password reset, duo 2 step, desk phones, order/billing for IT services
If interested, please share your updated resume and the best time and number to connect over the phone. In case you are not available/interested, will appreciate if you can share it with your friends/network. Your referrals are appreciated
To know more about current opportunities at LeadStack, please visit us at you have any questions, feel free to call me on or send an email on
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University IT Service Desk Analyst professionals in Palo Alto
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Hannah Dunn
Mathematical and Computational Science Student