Associate Director, Client Services - New York, United States - Hartbeat

Description

WELCOME TO HARTBEAT. WE ARE COMEDY. WE ARE CULTURE.

Founded by Kevin Hart, HARTBEAT is the global, multi-platform media company creating entertainment at the intersection of comedy and culture with a mission to keep the world laughing together.

HARTBEAT delivers comedy through its three divisions:

HARTBEAT Studios, which finances, develops and produces innovative content; HARTBEAT Media, which connects with consumers around the world through events and the company's expansive distribution network; and PULSE, the company's branded entertainment studio that serves as a creative and cultural consultancy to brand.

HARTBEAT's flagship consumer brand, the LOL Network, reaches audiences across its O&O social media, audio, and OTT partners.

Led by an award-winning team, HARTBEAT is a valuable partner to the biggest entertainment companies, platforms and brands in the world, driving cultural currency and generating sales, subscriptions, buzz, and conversation with some of the most coveted audiences.

THE ROLE:

Hartbeat is seeking a dynamic and experienced professional to join the team as an Associate Director, Client Services for one of our largest clients within Pulse, our brand-funded entertainment studio.

This role is crucial in driving strategic client relationships and ensuring the successful delivery of our services. This individual will be supporting a primary accounts within a highly regulated industry in addition to other clients.


RESPONSIBILITIES:

Client Relationship Management:

• Build & maintain strong relationships with key prospective and current clients
• Understand client needs and objectives, provide strategic guidance through a proactive approach with strong multi-tasking and management skills
• Develop and implement strategic account plans
• Work closely across Pulse internal stakeholders and clients to align business goals with Pulse services
• Identify opportunities for account growth and expansion
• Effectively communicate with clients, internal stakeholders, and senior management

Project Management:

• Lead and manage the execution of client projects from inception to completion
• Collaborate across creative, strategy & insights, brand partnerships and marketing teams to drive campaign success
• Monitor project timelines, budgets, and deliverables to meet client expectations
• Negotiate contracts and ensure all documents and needs are executed in a timely, professional manner within scope of budget

Team Collaboration:

• Collaborate with internal teams to ensure seamless delivery of services
• Provide guidance and support to junior client services team members
• Implement processes for continuous improvement
• Partner with Group Account Director to proactively identify new opportunities for client growth

EXPERIENCE & SKILLS:

• 5-7 years of experience in client services/account management
• Proven track record of successfully managing client relationships and achieving business objectives
• Ability to mentor and inspire a team in a fast-paced, agile environment
• Results-oriented mindset with a focus on client satisfaction
• Ability to collaborate effectively across teams

WORK HARD, LAUGH HARDER

Look, it's called work for a reason. We show up for our teammates, our partners, and our audience. We're a high-energy culture, where EVERYONE IS A HEADLINER, expected to give their best performance. But that doesn't mean it can't be fun, meaningful, and inspiring. Because if you're not having fun at work, you're missing a good time

So, if you hate fun, never like to laugh, and hardly ever smile, we have the job for you - somewhere else.

But if you believe in a culture of creativity, entrepreneurialism, inclusion, hustle, and heart - while prioritizing fun and funny - you belong here.

Must be 18 years or older and willing to submit to a reference check and must have unrestricted work authorization to work in the United States.

BENEFITS

We got you Hartbeat provides eligible employees competitive benefits, including: Medical, dental and vision insurance, life and disability insurance, paid vacation and holiday pay and generous family leave policies.

We also offer 401(k) retirement savings plan, flexible spending account and an unlimited supply of laughs on company time (aftershock giggles may spill into personal time) and more


COMPENSATION

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and work location.

In addition to the base salary, the compensation package for this role also includes a discretionary bonus, based on individual and company performance.

Hartbeat offers a comprehensive benefits package for full-time employees, that include healthcare benefits, a 401(k) plan including an employer match, family planning, paid time off, paid parental leave, several paid holidays, and more.

NOTICES

We take this seriously.

Hartbeat provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

As an equal opportunity employer, Hartbeat will provide reasonable accommodations as required by applicable federal, state, and/or local laws.