- A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
- Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
- Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
- Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these "lifetime clients".
- Must be able to multitask and be very detailed oriented. Must be able to start and stop work.
- Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
- Conflict Resolution - Ability to handle conflict with tact and diplomacy
- Good team work and willingness to assist other departments as necessary
- Cheerful, friendly, positive team-oriented attitude
- Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
- Reliable, punctual, and dependable
- Ability to work a flexible schedule, including holidays and weekends
- Ability to take direction well and apply it independently
- Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
- Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
- Physically able to handle dogs of all sizes and to lift up to 60 lbs.
- Other duties as assigned.
- Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
- Answer all incoming calls, respond to voicemails and emails.
- Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
- Manage cash, check, and credit card transactions and reporting/reconciling
- Gets to know clients and their pet's names on a regular basis
- Obtain all information related to a pet's visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems.
- Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
- Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
- Obtain vaccination records from veterinary offices and input into the computer.
- Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
- Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
- Help initiate "white glove" treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are "sold out".
- Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
- Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
- Notifying manager on duty or ordering when levels of inventory are low in the following areas:
- Retail
- Cleaning products for lobby areas and office supplies
- Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
- Consult with other departments
-
Pet Host
2 weeks ago
PetSuites Houston, United StatesWe believe in the mission of "Pet Lovers Delighting Pet Lovers" and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, ...
-
Pet Host
2 weeks ago
PetSuites League City, United States**Equal Employment Opportunity**: · NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, ...
-
Pet Host
2 weeks ago
PetSuites League City, United States**A Day In The Life**: · You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their n ...
-
Pet Host Lead
1 week ago
PetSuites Houston, United States Full timeCompany Overview: Our Pet Resort is part of a larger company called National Veterinary Associates ("NVA") that is made up of over + locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet ...
-
Part Time Pet Host
1 week ago
PetSuites Richmond, United States Part timeCompany Overview: Our Pet Resort is part of a larger company called National Veterinary Associates ("NVA") that is made up of over 1000+ locations of veterinary hospitals and pet resorts.This is exciting as NVA has dedicated resources to growing our business and your role. The pe ...
-
Part Time Pet Host
3 weeks ago
PetSuites League City, United States Part timeCompany Overview: Our Pet Resort is part of a larger company called National Veterinary Associates ("NVA") that is made up of over + locations of veterinary hospitals and pet resorts.This is exciting as NVA has dedicated resources to growing our business and your role. The pet r ...
-
Pet Groomer
2 weeks ago
PetSuites Houston, United States**A Day in the Life**: · This role is very important to our pets and their parents. You're the one who makes them feel like a million bucks Oftentimes, you are helping keep their pet healthy by maintaining a clean and well-groomed animal. Daily, you'll work on both animals with r ...
-
Coordinator Material Surgery-part Time
3 weeks ago
HCA Houston Healthcare Medical Center Houston, United States Part time**Introduction**: · Do you have the career opportunities as a(an) Coordinator Material Surgery you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare Medical Center which is part of the nation's leading provider of healthcare s ...
-
Biomedical Postdoctoral Fellow
3 weeks ago
Houston Methodist Houston, United States**JOB SUMMARY** · The Nantz National Alzheimer Center, Neuroimaging Lab invites applicants for a full-time Postdoctoral position to participate in groundbreaking research to prevent or cure Alzheimer's disease and other related neurodegenerative disorders, as part of a clinical r ...
-
Cash Control Specialist
2 weeks ago
Shellpoint Mortgage Servicing Houston, United StatesWho we are · Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "se ...
-
Cash Control Specialist
2 weeks ago
NewRez Houston, United StatesWho we are · Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "se ...
-
Foreclosure Specialist I
3 weeks ago
NewRez Houston, United StatesWho we are · Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "se ...
-
Foreclosure Specialist I
3 weeks ago
Shellpoint Mortgage Servicing Houston, United StatesWho we are · Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "se ...
-
Store Manager
1 week ago
Community Choice Financial Family of Brands Houston, United StatesOverview: · **Store Manager (Bilingual)** · **TitleMax store location** · As a Store Manager ("SM"), you will assist in managing overall store performance by overseeing account management and recovery processes and providing an unmatched positive customer service experience. Whet ...
-
Assistant Store Manager
1 week ago
Community Choice Financial Family of Brands Houston, United StatesOverview: · **Assistant Store Manager (Bilingual)** · As an Assistant Store Manager ("ASM"), you will use your customer service and leadership experience to help coach and development our Customer Service Representatives while developing your supervisory skills. You will play a k ...
-
Customer Service Representative
1 week ago
Community Choice Financial Family of Brands Houston, United StatesOverview: · **Customer Service Representative (Bilingual)** · As a Customer Service Representative ("CSR"), you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor ...
-
Store Manager
3 weeks ago
Community Choice Financial Family of Brands Houston, United StatesOverview: · **Store Manager (Bilingual)** · As a Store Manager ("SM"), you will assist in managing overall store performance by overseeing account management and recovery processes and providing an unmatched positive customer service experience. Whether it's building customer rel ...
-
Canine residence for 3 chihuahuas"
3 days ago
beBee Handyman The Woodlands, TX, United States FreelanceI am in need of a Dog Caregiver service in The Woodlands, TX with the following characteristics:How many pets need to be cared for? · 3 · Dog breed · Chihuahua · What pet care services need to be performed? · Feeding · Pet caregiver profile · The caregiver will host the pet(s) in ...
-
Coordinator Materials Surgery-ft
2 days ago
HCA Houston Healthcare Medical Center Houston, United States**Introduction**: · Do you want to join an organization that invests in you as a(an) Coordinator Materials Surgery-FT? At HCA Houston Healthcare Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over ...
-
Area General Manager
4 days ago
Landing Houston, United States**About the Role**: · We are hiring an Area General Manager to join us at Landing In this role, you will join our Field Operations team and be responsible for success in the Houston, TX Market. Success in this role looks like ownership, you'll own the large decisions and the smal ...
Pet Host - Houston, United States - PetSuites
Description
We believe in the mission of "Pet Lovers Delighting Pet Lovers" and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail.This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people. As a Pet Host, you are the first impression for our site. The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business.
**We are currently only hiring SEASONAL workers for our busy holiday season. However being seasonal will come with the opportunity to either become Full/Part time positions after the holiday season.**
Equal Employment Opportunity:
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Work with a team who all exemplify these qualities:
Responsibilities:
A Day In The Life:
You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses
