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    Technical Specialist 2 - San Jose, United States - M.C. Dean, Inc.

    M.C. Dean, Inc.
    M.C. Dean, Inc. San Jose, United States

    2 weeks ago

    M.C. Dean, Inc. background
    Description
    Position Summary

    The Tech Specialist will demonstrate the following capabilities:
    • Analyze system performance and recommend improvements
    • Provide support to the system administration and engineering team
    • Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
    • Communicate with customers, manufacturers, vendors and system administrators
    • Train system users and other system support personnel
    • Analyze and modify preventive maintenance checklists for system changes
    • Troubleshoot system performance issues and implement corrective actions
    • Organize and prepare detailed documentation of system performance, including service request records and analysis
    • Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
    • Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
    • Provide on site system support post deployment
    • Read and interpret engineering drawings
    • Understand SOP and SOW documentation
    • Ensure test lab equipment is maintained
    • Interface with engineering team to ensure design efficiency
    • Interface with internal and external customers demonstrating excellent oral and written communication skills
    • Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
    • Read blue prints, schematics and statements of work (SOW).
    • Coordinate with field personnel and/or engineering team to discuss any potential installation issues
    • Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
    • Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
    • Perform all duties with minimal direct supervision
    Position / Candidate Requirements
    • High School Diploma/GED with 8-10 years of experience with installation, troubleshooting and/or testing of electronic security systems
    • Or Associates with 6-8 years of experience
    • System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
    • Reliable attendance at customer site during work hours required by customer
    Required Progressive Experience:
    • 3-5 Years experiencing managing multiple physical security software/hardware products such as Video Surveillance, Keybox Management, Access Control, etc.
    • 3-5 Years experience with interfacing with vendors, clients, and other subject matter experts over matters of system upgrades, bugs, and features
    • 3-5 years experience managing/leading a team of both technical and non-technical personnel
    • 3-5 years experience with organizing and communicating metrics, milestones, and key team information to an executive audience
    • 3-5 years experience with leading projects using industry known project management methodologies such as Agile or Waterfall.
    We offer an excellent benefits package including
    • A competitive salary
    • Medical, dental, vision, life, and disability insurance
    • Paid-time off
    • Tuition reimbursement
    • 401k Retirement Plan
    • Military Reserve pay offset
    • Paid maternity leave
    Pay Range: $83,550 - $133,680

    Abilities
    • Exposure to computer screens for an extended period of time.
    • Sitting for extended periods of time.
    • Reach by extending hands or arms in any direction.
    • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
    • Listen to and understand information and ideas presented through spoken words and sentences.
    • Communicate information and ideas in speaking so others will understand.
    • Read and understand information and ideas presented in writing.
    • Apply general rules to specific problems to produce answers that make sense.
    • Identify and understand the speech of another person.
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