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Mitigation Manager - Lynnwood, United States - Paul Davis Company Owned Store
Description
Job DescriptionJob Description
Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?
Join the Paul Davis Team
Mitigation Manager
The Mitigation Manager will be working within our Emergency Services (Mitigation) Department. The Mitigation Managers primary responsible is to ensure growth and development of the mitigation business, department, and staff.
$75,000 -$85,000 yearly + commission - based on experience
Medical, Dental, Vision & 401(k) benefits
Paid Holiday, Vacation & Sick Days
Maternity, Paternity & Adoption Leave
Cell Phone Allowance
Paid training for IICRC certifications
Advancement Opportunities
RESPONSIBILITES:
Management and delegation of Mitigation Department staff, including emergency services and contents
Recruit, train and coach Mitigation Department staff and (Labor, Mitigation Crew Leaders and Coordinators)
Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff
Participate in the hiring process
Approve hourly employees time cards on a weekly basis in Tsheets
Conduct monthly staff meetings
Use tools and reporting to budget and margin results (50%)
Drive response and urgency
Maintain morale and engagement
Recruit vendors and subcontractors; ensure subcontractor compliance
Responsible for Resource Management of the following:
Movement, care, and inventory of equipment in the warehouse and on jobsites
Tracking of assets (equipment)
Dispatching of Technicians
On Call Schedule
Vehicle Maintenance
Staffing needs
Complete estimates for Mitigation losses
Review estimates written by Mitigation Crew Leaders
Communicate and negotiate with insurance carriers
Maintain and create good relationship with insurance carriers and vendors
Auditing of customer service complaints
Manage and exceed expectations for job profit
Ensure production meets the set Gross Profit goals
Collection of payment from closed jobs
Monitor and address safety issues and practice safety practices including proper PPE
Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
Marketing and sales of your companys services to current and potential client base, insurance carriers, and industry professionals
Collect Accounts Receivable
Attend industry related trainings
All other duties as assigned
Competency Knowledge, Skills and Abilities:
Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Extensive knowledge of estimation software
Extensive Knowledge of emergency services within the restoration industry
Customer Service Skills
Communication skills
Administration skills
Coaching and leadership skills
Effective meeting skills
Strategic Planning skills
Ability to learn and operate our primary operating systems:
RMS, Xactimate, TSheets, Salesforce, Contractor Connection, ADP, SharePoint, and One Drive
Ability to create documents and invoices
Ability to answer and communicate with customers over the phone and face to face
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work independently
Ability to coordinate multiple jobs within the same time frame
Ability to oversee a staff of up to twenty employees
Stress Management and Composure
Maintain a level of confidentiality
Required Education and Experience:
High School Diploma or GED required
Two plus years experience in a Management or Leadership role within the Restoration Industry
Five plus years experience within the Emergency Services Department within the Restoration Industry
Experience with writing Emergency Services (Mitigation) estimates
Preferred Education and Experience:
Associate Degree or bachelors Degree
IICRC certifications
Physical Requirement
Must be able to stay in a stationary position up to 50% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
The person in this position needs to frequently move about clients properties to complete estimates and oversee completion of jobsConstantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
Must be able to observe and perceive information on a computer and documentsMust be able to communicate and converse with customers and staff over the phone and face to face
Occasionally will lift up to 50lbs
Ability to safely operate a company vehicle
Make an impact now
:
Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day.
WE ARE PAUL DAVIS
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