- Able to understand basic instructions, write short messages, and memos. Strong English skills for effective communication with guests, associates, and vendors.
- Proficient in using property management system technology.
- Skilled in handling numbers and applying common sense to follow instructions.
- Supervisory abilities to manage daily activities of hourly staff.
- Capable of prioritizing tasks for peak operational efficiency.
- Ability to remain stationary, move around the hotel, handle objects, and detect sounds and scents.
- Occasional need to access low areas, heights, and lift up to 25 pounds.
- Work in various weather conditions and moderate noise levels.
- Possible exposure to wet/humid conditions, moving parts, fumes, chemicals, and loud noises.
- Potential travel to other locations when necessary.
- Prior experience in the hotel industry.
- High School Diploma or equivalent experience.
- Previous supervisory experience preferred.
- Demonstrates commitment to guest satisfaction.
- Supports revenue growth and cost reduction initiatives.
- Trains associates on company standards.
- Enforces policy compliance and safety measures.
- Assists in financial monitoring and guest issue resolution.
- Acts as the first point of contact for service matters.
- Embraces the company's service culture.
- Focuses on achieving 100% guest satisfaction.
- Aids in sales activities and hotel operations support.
- Conducts guest room inspections and monitors social media activity. BENEFITS
- Weekly Pay
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Various Insurance Coverages
- 401(k) Savings Plan
- Paid Time Off
- Employee Assistance Program (EAP)
- Employee Perks Program for discounts
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Team Lead-109010 - Asheville, United States - Extended Stay America
Description
Requirements
Environmental Job Requirements
Minimum Qualifications
Preferred Qualifications
ESA Management, LLC is an Equal Opportunity Employer. They value diversity and do not discriminate based on various characteristics.
Job Description
POSITION PURPOSE AND SUMMARYThe Team Lead (TL) supports the General Manager (GM) in overseeing hotel operations for optimal performance and guest satisfaction. The TL handles guest and associate issues, ensures safety measures, and promotes efficiency in property management.
MAJOR/KEY JOB DUTIES
OTHER DUTIES
Pay Ranges
Disclaimer: Compensation varies based on role, experience, and location. Compliance with federal, state, and local wage laws.For Colorado, Washington, California Applicants Only: Team Lead Full Time - $ - $ Hourly
For New York City (Whitestone) Applicants Only: Team Lead Full Time - $ Hourly
Team Lead-109010 professionals in Asheville
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Lydia jolley
FreeLance Editor and Customer Service Manager