Call Center Agent/Office Admininstrative Assistant - Wareham, United States - Ram Jack New England

Description

Job Description

Job DescriptionBenefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

This is a M-F part time position (5 hour shifts between hours of 8a-5p) with the potential to transition to Full Time. The Call Center Agent/Office Administrative Assistant primary responsibility will be to answer all incoming calls and direct as indicated. Responsible to collect all relevant information in a professiona manner, enter that data into a CRM database and schedule an appointment with a Project Manager. He/She is also responsible to ensure proper flow of office procedures and supports the office staff by carrying out common office duties. They maintain a positive and friendly company image by acting as the first line of contact to visitors, customers, and dealers in person, online, and via telephone. A large part of this position will involve dealing with people and the need to be a champion of ongoing communication with all departments, motivation of others, and coordination of services.
Job Responsibilities:
Answer incoming calls, direct, and assist the consumer as indicated.
Responsible for the scheduling of all sales appointments and managing multiple calendars
Update the CRM with all current data.
Follow up with missing details in the CRM.
Track trends within the CRM for areas in need of attention.
Receives and/or generates all documentation prior to scheduling appointments; reviewing paperwork for accuracy when appointments are completed.
Other office duties as directed or required in the best interest of the Company.
Excellent communication and writing skills.
Attention to detail and ability to multitask.
Team player
Excellent organization and time management skills.
Computer skills; CRM data entry; generate and report out data.