- Work closely with clients, Commercial Card Manager, Treasury Management Sales Officers, Business Bankers and our internal departments to complete the set-up of new Card Programs. This includes, but not limited to, the pre-implementation, implementation, and post-implementation of new client set-ups, revisions, or deletions to products and services.
- Work closely with Commercial Card Manager on daily review of CRM and Rownet Reporting.
- Review customer spend report. Post monthly rebate to client accounts.
- Provide research on our client database to help department manager with strategy initiatives and additional projects as needed.
- Communicate with customers by phone or email to effectively resolve questions, problems, or follow up regarding the implementation of Commercial Card programs.
- Learn and train our customers on platform for Commercial Card online use.
- Communicate and build relationships with our third party vendors.
- Process bad debt charge offs in conjunction with Collections recovery efforts
- Review and process charge offs for fraudulent activity
- Work with Accounting to confirm all monetary activity including rebate
- Review and process minimum activity fees
- Order new plastics as well as make informational changes in the system
- Research and provide solutions for card declines
- Computer skills: Microsoft Excel and Word
- Excellent verbal and written communication skills
- Customer service experience
- Ability to work well with others in a team environment
- Ability to continue work flow with frequent interruptions
- Highly detail oriented
- Able to prioritize and change direction quickly based on sense of urgency
- High school diploma
- Must be detail oriented, well-organized and have the ability to work independently and consistently
- Customer service experience is required; previous banking experience preferred
- Apply with us
- Refer this opening to others
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Commercial Card Coordinator - Merrillville, United States - Centier Bank
Description
Minimum Hourly Rate:$19.00
Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.
A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.
What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, wouldn't want to work for an AWARD-WINNING company that's built on these pillars?
What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.
This department typically works Monday-Friday from 8am-5pm.
Summary: The Coordinator will assist the Manager with the day to day operations of the department. They will be the liaison between the Client, our card vendor, and internal departments to ensure product implementation and system programming are completed. The Coordinator also provides support by monitoring key reports. There is client support that is also provided in the form of product training, conflict resolution, account research, exception reporting and documentation requests.
Essential Duties and Responsibilities:
What do I do now?
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at or send us an email at
Equal Opportunity Employer: Disability/Veteran
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Member FDIC
