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    Network Analyst II - Los Angeles, United States - TARZANA TREATMENT CENTER

    TARZANA TREATMENT CENTER
    TARZANA TREATMENT CENTER Los Angeles, United States

    3 weeks ago

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    Description
    Job Description

    Job Description


    Position Title:
    Network Analyst II

    Department:
    Information Technology

    Reports To:
    Supervisor Information Technology

    POSITION SUMMARY The primary goal of the Network Analyst II is to ensure LAN/WAN continuing functionality and maintain computing equipment.

    They are responsible for the engineering; configuration, installation, and administration of the LAN networks include network switches.

    They will support and troubleshoot network problems; work with third party providers; assist in the selection and evaluation of products and vendors; and handle day-to-day administration of TTC's networks.

    They also act at the primary source of customer support for computer workstations, printers, and other devices connected to the LAN/WAN, providing timely maintenance, parts and information.


    SALARY RANGE
    $30 - $36.50 per hour DOE

    We offer a competitive benefits package:
    Medical Insurance
    Dental Insurance
    Vision Care Plan
    Life Insurance
    Paid Holidays (12)
    Paid Vacation Time
    Sick Time
    401(k) Retirement Plan
    Competitive wages
    Stability and career advancement
    Continuing Education Opportunities
    HOURS 8 per Day / 5 Days per Week

    Knowledge, Skills, Abilities:
    Working knowledge of design, implementation and maintenance of local area networks
    Ability to monitor and administer the health of the networks through any network management framework
    Good working knowledge of Windows desktop and Server Operating Systems
    Good working knowledge of Cisco Call Manager and associated applications
    Able to run diagnostic programs to locate malfunctions
    Practical problem solving skills and solid trouble shooting skills
    Possess excellent communication and interpersonal skills
    Able to work well with others in a team-oriented environment
    Able to install computers, printers, and other IP devices
    Able to

    understand/troubleshoot

    printers/PC software
    Self-motivated and able to work with minimal technical supervision
    Well organized with excellent documentation skills
    Able to train end users
    Possesses hands-on experience in system installation, configuration and maintenance
    Requires understanding of Telephone systems, voicemail, call accounting, IVR and ACD administration, maintenance and troubleshooting
    Requires understanding of Microsoft networking; BOOT/P, WINS, DHCP, PDC/BDC, and DNS
    Requires subject matter expertise in one or more Infrastructure Support technical disciplines

    Requires effective verbal and written communications skills; effective problem-solving and decision making skills; team facilitation skills; individual coaching and mentoring skills; project management skills; negotiation and consensus building skills.


    Mental and Physical Requirements:
    Travel may be involved including air travel. Must have a valid driver's license. Ability to work overtime and weekends as required.
    Strong interpersonal and communication skills, both oral and written, are required.

    CATEGORIES OF DUTIES
    Troubleshoot, repair and upgrade all local area networks and wiring closets
    Establish proper technical documentation and troubleshooting procedures and maintain database for network configuration
    Maintain the awareness of key technologies to ensure optimal use of resources
    Maintain awareness and knowledge of industry/vendor technology and trends in order to ensure optimal use and value of the LAN/WAN resources
    Plan and design new and/or expansion/upgrade projects and oversee installation to meet the district's requirements
    Analyze all wiring closets, on a regular basis, to keep the networks
    Maintain databases for network configurations
    Design networks and oversee installation
    Assist in installing wiring for networks
    Research and consult new purchases
    Diagnose and facilitate the repair of non-warranty technology
    Facilitate the deployment and configuration of personal computers
    Install operating systems, email accounts, IP addresses, web browser installation, local workstation network configuration and software configuration
    Accompany installing vendor's technician during on-site warrantee service when necessary and when possible limiting the amount of time for out source consultants' costs
    Attends all Information Technology Department Meetings
    Participates in long and short range technology planning
    Maintains documentation regarding network configuration, operating procedures, and service records relating to network hardware and software
    Prepare work product documentation, checklists, training materials and standards documents to ensure a high-quality of service delivery and maximize efficiency and effectiveness
    Thoroughly document problems and steps to resolve them, to maximize

    institutionalization

    of knowledge. Develop technical standards documents and implementation procedures for new technologies.
    Thoroughly test all work, and involve the client in acceptance testing to ensure their needs are met. Through thorough testing, ensure that client systems are fully functional and meet the client's business needs
    Records time spent on each request, task and project step in IT Service Request Log.
    Implements plans and projects in a timely and efficient way.

    Follow procedures to deliver services in an organized, effective manner to ensure customers perceive Information Technology to be thorough, well-prepared and punctual.

    Take ownership of issues and show professionalism and control.
    Experience in technical project management and demonstrated ability to take a project through all phases of implementation as well as post-implementation follow-up
    EDUCATION/EXPERIENCE


    Minimum Qualifications:
    CCNA or higher

    Education:
    High School Diploma

    Experience:

    4+ years of progressive LAN/WAN troubleshooting experience. Demonstrated ability to work independently and troubleshoot problems with speed and efficiency is required.
    SETTING Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.
    EQUAL OPPORTUNITY EMPLOYER Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.
    ADA REQUIREMENT Tarzana Treatment Centers, Inc. supports the American with Disabilities Act.

    Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.

    #SJ2021

    #J-18808-Ljbffr
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