Hotel Houseperson - Stowe, United States - Tälta Lodge

Description

Job Description

Creates a positive experience for our guests by maintaining a clean, comfortable, and inviting environment. The Houseperson facilitates the guest room cleaning and laundry operations; and assists the Room Attendants by providing supplies in a timely manner. The Houseperson is responsible for general area cleaning, restocking storage rooms, and completing regularly scheduled projects.

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values.

$16 - $18 hourly

• Sweep and clean the carport area, hotel walkways, and sidewalks as needed, remove any paper or cigarette butts; clear winter weather walkway – shovel and ice treatment to provide a safe surface
• Pick up and remove the trash throughout the parking lot and from outside trash receptacles and transport it to the dumpster
• Clean and maintain public areas, i.e. meeting rooms, lobby, hallway, elevators, stairway, public restrooms (restock supplies) guest laundry room, employee break room i.e. empty trash receptacle, empty lint traps on dryers, vacuum and/or mop floors, wipe down machines, mirrors, restock paper cups for water
• Post safety signage, i.e. wet floor
• Wear protective gear such as gloves, goggles, and kneepads to work safely and prevent injury
• Pick up soiled linens from Room Attendant carts and transport them to the laundry department for cleaning
• Remove trash from Room Attendant carts and transport them to the hotel
• Deliver clean linens to Room Attendants; deliver supplies to Room Attendants as requested ie; bedspread, pillow,
• Clean, organize, and restock guest supplies in all storage rooms to ensure adequate amounts are available and stored neatly to reduce damage and waste of products
• Complete daily, weekly, monthly, quarterly, and annual projects as assigned, i.e. wash windows, rotate mattresses, clean carpets, strip floors, wash walkway, clean cobwebs throughout the hotel, etc.
• Understand the uses of all cleaning equipment and chemicals, read and follow safety labels on bottles and follow instructions for use; operate hotel equipment in a safe and efficient manner:
• Equipment may vary at location but may include: Power Washer, Carpet Cleaner, Leaf Blower, Lawn Mower, Parking Lot Sweeper, Snow Blower
• Assist the Front Desk with any requests, i.e. delivering faxes, daily newspapers, amenities, etc.

• Proven customer service experience with a strong guest-focused mentality
• 1 year experience as a houseperson or housekeeper strongly desired
• High school diploma, GED, or equivalent
• Solid work ethic and excellent organizational, time management, and communication skills
• Good understanding of cleaning techniques and products

Talta Lodge is designed with the adventurer in mind. Built for all four season activities—from skiing to mountain biking, to fly fishing and hiking—the property is ideally located along the little river with access points to the Stowe recreation path. Featuring plenty of gear storage, a pump track, an indoor pool, and a sauna, this hotel is your base camp for exploring Stowe, Vermont, and the surrounding area.