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Contact Center Agent II
1 week ago
OSF HealthCare Peoria, United StatesThe Contact Center Agent II contributes to overall patient experience by delivering exceptional customer service to patients, families, caregivers, providers and the community during every interaction. Performs a complex variety of patient care activ Agent, Behavioral Health, Cus ...
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Contact Center Agent I
4 days ago
OSF HealthCare Peoria, United StatesOverview · Work from home position-must reside within 60 miles of OSF Peoria location-initial training onsite in Peoria. · Expected pay for this position is $ $21.69/hour. Actual pay will be determined by experience, skills and internal equity. · POSITION SUMMARY: · The Agent I ...
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Contact Center Agent I
2 weeks ago
OSF HealthCare Peoria, United StatesThe Agent I contributes to overall patient experience by delivering exceptional customer service to patients, families, caregivers, providers and the community during every interaction. Performs a complex variety of patient care activities in a conta Agent, Customer Service, Heal ...
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Call Center Agent
3 weeks ago
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inbound/outbound call center agent
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Contact Center Agent I
3 weeks ago
OSF HealthCare Peoria, United StatesOverview: · **Work from home position-must reside within 60 miles of OSF Peoria location-initial training onsite in Peoria.** · **Expected pay for this position is $ $21.69/hour. Actual pay will be determined by experience, skills and internal equity.** · : · The Agent I contribu ...
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Advanced Practice Provider Trauma Critical Care
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Policy Service Representative Trainee
4 weeks ago
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Advanced Practice Provider Critical Care
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CRNA Opportunity in Peoria, Illinois
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Advanced Practice Provider
5 days ago
OSF Healthcare Peoria, IL, United States Full timeOSF Saint Francis Medical Center is seeking an advanced practice nurse or physician assistant to join our critical care team in a busy intensive care unit. Demonstrate the knowledge and skills necessary to manage care of the critically ill adult patient. Works in collaboration wi ...
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Associate Notary Solutions Representative
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RLI Peoria, United StatesAbout Us · We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance expe ...
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OSF Healthcare Peoria, United StatesOverview · POSITION SUMMARY: Demonstrates the knowledge and skills necessary to manage care of the critically ill adult patient. Works in collaboration with a physician and other members of the interdisciplinary team to evaluate and treat acute illnesses and injuries, ordering, c ...
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Customer Service Support Representative
4 days ago
TEKsystems Peoria, United States: · •Assist Customer Accounting Specialists in matters of collections once the Specialist can't collect or the agent wants to direct collect. Contacts accounts via phone and mail and sends accounts to collections agencies if needed. · •Working in a call center environment · •Sort ...
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Customer Service Support Representative
1 week ago
TEKsystems Peoria, United States*Description:* · Assist Customer Accounting Specialists in matters of collections once the Specialist cant collect or the agent wants to direct collect. Contacts accounts via phone and mail and sends accounts to collections agencies if needed. · Working in a call center environ ...
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Customer Service Support Representative
5 days ago
TEKsystems Peoria, United StatesJob Description · Job DescriptionDescription: · •Assist Customer Accounting Specialists in matters of collections once the Specialist can't collect or the agent wants to direct collect. Contacts accounts via phone and mail and sends accounts to collections agencies if needed. · • ...
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Customer Service Support Representative
1 week ago
TEKsystems Peoria, United StatesJob Description · Job DescriptionDescription: · •Assist Customer Accounting Specialists in matters of collections once the Specialist can't collect or the agent wants to direct collect. Contacts accounts via phone and mail and sends accounts to collections agencies if needed. · • ...
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P & C Insurance Producer at
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Physician Assistant
1 week ago
Heartland Community Health Clinic Peoria, United StatesJob Type · Full-time · Description · Who we are: Federally Qualified Health Center dedicated to improving the quality of our services and transforming how this care is delivered to improve health outcomes, patient satisfaction, and the efficiency of the delivery of care. · Our ...
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Underwriting/Operations Assistant
2 weeks ago
RLI Peoria, United StatesAbout Us We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experien ...
Contact Center Agent I - Peoria, United States - OSF HealthCare
Description
Overview
Expected pay for this position is $ $21.69/hour. Actual pay will be determined by experience, skills and internal equity.
POSITION SUMMARY:
The Agent I contributes to overall patient experience by delivering exceptional customer service to patients, families, caregivers, providers and the community during every interaction. Performs a complex variety of patient care activities in a contact center environment, including accurate appointment scheduling and pre-registration to achieve first contact resolution and optimize patient flow. Consistently demonstrates OSF's mission and service standards while addressing patient inquiries and concerns. Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes.
Qualifications
REQUIRED QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: Two years of customer service experience.
Other skills/knowledge: Embraces a culture of customer-centric behavior and innovation critical to a contact center environment. Possesses strong customer service skills and the ability to demonstrate courtesy, compassion and empathy. Must be able to multitask, use of dual monitors, handling telephone conversations with customers while entering data in a computer real time. Ability to work in multiple types of electronic systems at once to manage consumers needs. Must be available to work a flexible schedule that may include evening, weekend and holiday shifts. Proficiency in the use of computers and ability to type a minimum of 35 wpm. Must have strong verbal and written communication skills including good voice quality; good diction and articulation. Possesses the ability to work independently and learn on the job. Recognizes and solves typical problems that occur in own work area without supervisory approval; evaluates and selects solutions for established operations.
PREFERRED QUALIFICATIONS:
Bachelor's Degree 2 years' customer service experience in a healthcare setting. Knowledge terminology used by insurance and managed care health plans. Knowledge of medical terminology. Knowledge of functions and relationships within a hospital environment.
OSF HealthCare is an Equal Opportunity Employer.
