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Raynham

    Administrative Assistant/Surgical Coordinator - Raynham, United States - University Orthopedics

    University Orthopedics
    University Orthopedics Raynham, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Title: Administrative Assistant/Surgical Coordinator

    Reports to: Administrative Manager

    General Summary of Duties: Responsible for performing a variety of duties specific to the appropriate scheduling of surgical cases for the Physician. Exceptional organizational skills and people skills are needed.

    Principle Duties and Responsibilities:

    • Contact patients for scheduling, review of history and medications to determine and discuss any required preoperative testing or education.
    • Ensure that all appropriate paperwork is completed prior to the scheduling procedure.
    • Ensure accuracy of patient registration and scheduling.
    • Ensure correct codes and patient information is provided to OR booking offices.
    • Appropriately coordinates number and length of cases booked per OR session.
    • Ensure timely updating of provider's calendar, to ensure accurate OR and office schedule, calls, conferences, and departmental obligations. Communicates these changes to Administrative Manager, Site Manager, and COO.
    • Responsible to obtain appropriate referrals and authorizations for office visits, procedures, and surgeries on the physicians/providers' schedule.
    • Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
    • Ensure appropriate testing is performed prior to procedures including lab work, clearance from patient's primary medical physician, etc.
    • Contact insurance companies to obtain pre-authorization as required.
    • Correspond with appropriate billing staff regarding patients scheduled and need for contact regarding deductibles or payments due prior to surgery.
    • Communicate all necessary information to patients regarding arrival, pre-and post-op instructions, and appointments required for their procedure.
    • Assists with general office work such as mail, filing, forms completion.
    • Key player in the training process for other Admins and front desk staff.
    • Functions in a collaborative way, including training (when necessary) other UOI employees including call center, reception, and other Administrative Assistants.
    • Answer and triage patient phone calls.
    • Additional duties as assigned by the Manager to meet department needs.

    Requirements:

    • High school diploma or equivalent required.
    • Administrative and organizational skills to coordinate patient-care activities.
    • Excellent telephone manner and the ability to communicate effectively with patients, coworkers, and other physician offices.
    • Excellent computer skills to accurately and efficiently assist in the running of a busy office, including email, scanning and word processing.
    • Organizational skills to triage patients appropriately for required testing, visits, surgeries, and other encounters.
    • Knowledge of MS Office and EMR systems/Practice Management Systems.
    • Ability to maintain confidentiality.
    • Attention to detail.
    • Must be able to travel to all sites if/when necessary.

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