- Become expert in assigned software and/or hardware systems
- Train customers on new software systems
- Demo application's functions and how best to navigate new features
- If needed, test computer systems, networks, and hardware to ensure proper function
- Respond to calls, emails, and chats to assist in troubleshooting problems
- Replicate reported technical problems and look for solutions
- Install updates to software and hardware as required
- Complete training and development requirements on time
- Work with management to identify and foster positive change and business efficiencies
- Maintain proper documentation on customer interactions, system responses, and issue resolution
- Train colleagues and customers on how to effectively use systems and components
- Attend and actively participate in team meetings
- Computer proficiency in Windows, and Microsoft Office, MAC is a plus
- Familiarity with various levels of technology including software and hardware updates
- Customer service experience
- Excellent written and verbal communication skills
- Positive and 'go-getter' attitude
- Strong attention to detail
- Patience, empathy, and compassion working with people at all levels of knowledge and skill
- Belief in the TEAM philosophy – Together Everyone Achieves More
- Excellent time management skills and able to work productively with minimal supervision
- Ability to explain technical problems in simple terms
- Good problem-solving skills
- 3 to 5 years of experience in a training or technical support role
- Financial industry or banking experience
- Ability to use active-listening: asking open-ended and closed-ended questions to determine what is needed in various situations
- Leadership skills
- Shifts available from 8am pacific to 6pm pacific, Monday through Friday
- Hours may change based on project assignment
- This is a temporary position with the potential for extension based on performance and business needs.
-
Technical Assistance Center Specialist
3 weeks ago
SUPERIOR Santa Fe Springs, United States**Technical Assistance Center Specialists - Hybrid in California** · **Summary**: The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motivated individual who is op ...
-
Lab Center Specialist
2 weeks ago
UCLA Health Los Angeles, United States**Description** · The Division of Pediatric Infectious Diseases within the David Geffen School of Medicine at UCLA, seeks an ACTG/IMPAACT Laboratory Center Specialist to join their Clinical Trials Laboratory Center. The Laboratory Center Specialist will work closely with Protocol ...
-
Contact Center Specialist
1 week ago
State Bank of India (California) Los Angeles, United StatesSummary: · Performs a variety of customer service and sales functions as part of the Virtual Branch & Contact Center utilizing multiple digital channels (Live Chat, Video Banking, Audio, etc.). Delivers exceptional customer service virtually and provides support to the Bank's Vir ...
-
Contact Center Specialist
2 weeks ago
Kinship Health Los Angeles, United States**JOB PURPOSE**: · **JOB RESPONSIBILITIES**: · - Complete assessment and coordination notes for all transactions into EMR database with documentation reflecting context of the call (examples: service plans, authorizations, encounters, coordination notes, grievances, call assessme ...
-
Contact Center Specialist
2 weeks ago
Kinship Health Los Angeles, United States**JOB PURPOSE**: · **JOB RESPONSIBILITIES**: · - Complete assessment and coordination notes for all transactions into EMR database with documentation reflecting context of the call (examples: service plans, authorizations, encounters, coordination notes, grievances, call assessme ...
-
Technical Assistance Center Specialist
3 weeks ago
Superior Santa Fe Springs, United StatesTechnical Assistance Center Specialists - Remote · Summary: The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motivated individual who is open to new challenges ...
-
Technical Assistance Center Specialist
3 weeks ago
Superior Santa Fe Springs, United StatesTechnical Assistance Center Specialists - Remote · Summary: The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motivated individual who is open to new challenges ...
-
Technical Assistance Center Specialist
1 week ago
SUPERIOR Santa Fe Springs, United StatesJob Description · Job DescriptionTechnical Assistance Center Specialists - Remote · Summary: The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motivated individua ...
-
Technical Assistance Center Specialist
1 week ago
SUPERIOR Santa Fe Springs, United StatesJob Description · Job DescriptionTechnical Assistance Center Specialists - Hybrid in California · Summary: The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motiv ...
-
Technical Assistance Center Specialist
2 weeks ago
Superior Santa Fe Springs, United StatesTechnical Assistance Center Specialists - Remote · Summary: The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motivated individual who is open to new challenges ...
-
Southern California Edison Rosemead, United States**Join the Clean Energy Revolution**: · Become a **Human Resources Service Center Associate Specialist** at Southern California Edison (SCE) and build a better tomorrow. In this job, you will analyze, process, and respond to requests for a range of employee and organization data ...
-
Sales and Call Center Specialist
5 days ago
Heath Service Organization Van Nuys, United StatesSpinatomy is Southern California's most technologically-advanced & compassionate chiropractic center, offering safe, approachable, and workable alternatives to spine surgery. · OraBell is a state-of-the-art dental implant center specializing in the latest implant techniques. We u ...
-
Broadcast Specialist, Network Operations Center
3 weeks ago
Google Los Angeles, United States**Minimum qualifications**: · - Experience running a broadcast operation 24/7 and 365. · - Experience reporting metrics and performance to identify areas of opportunity. · - Experience coordinating vendors, test and commissioning of systems, and launching new signal chains. · **P ...
-
Community Resource Center Specialist Ii
2 days ago
L.A. Care Health Plan Los Angeles, United StatesCommunity Resource Center Specialist II · **Job Category**:Customer Service**Department**:Community Resource Center · - East Los Angeles**Location**:Los Angeles, CA, US, 90022**Position Type**:Full Time**Requisition ID**:11192**Salary Range**: $47, Min.) - $57, Mid.) - $68, Max.) ...
-
Associate Specialist Patient Support Center
3 weeks ago
Edwards Lifesciences Irvine, United StatesBased in Irvine, CA, Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, we collaborate with the world's leading clinicians and resea ...
-
Americor Irvine, United StatesWe're currently seeking **Full-Time Intake Specialists **to join our team at our Irvine, CA office. Experience flexible hours, great perks, and the opportunity to be a part of an organization that's consistently recognized as one of the top workplaces · **Responsibilities**: · - ...
-
Community Resource Center Specialist Ii
1 week ago
L.A. Care Health Plan Pomona, United StatesCommunity Resource Center Specialist II · **Job Category**:Customer Service**Department**:Community Resource Center-Pomona**Location**:Pomona, CA, US, 91768**Position Type**:Full Time**Requisition ID**:11200**Salary Range**: $47, Min.) - $57, Mid.) - $68, Max.)- Established in 19 ...
-
Bryant Staffing Solutions Los Angeles, United States**Title:**:Customer Solution Center Audit Readiness Specialist II · **Status**: Full-Time, Hybrid · **Location:**:Los Angeles, California · **Salary**: $88,854 - $115,509 · **Bonus**: 4% incentive bonus and merit increase yearly · **Sponsorship**: No visa sponsorships are support ...
-
USC Credit Union Los Angeles, United StatesUSC Credit Union is looking for a Member Relationship Specialist II for its fast-paced Call Center. This position reports directly to the Branch Manager/Supervisor and is responsible for building and fostering relationships with USCCU's members and potential members. The Member R ...
-
Lab Center Specialist
1 week ago
UCLA Health Los Angeles, United StatesGeneral Information · Press space or enter keys to toggle section visibility · Work Location: Los Angeles, USA · Onsite or Remote · Flexible Hybrid · Work Schedule · Monday-Friday; 9:00am-5:00pm · Posted Date · 05/14/2024 · Salary Range: $ Annually · Employment Type · 1 - Staff: ...
Technical Assistance Center Specialist - Santa Fe Springs, United States - SUPERIOR
3 weeks ago
Description
Job Description
Job DescriptionTechnical Assistance Center Specialists - Remote
Summary: The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motivated individual who is open to new challenges and continuous learning. A creative brainstormer who can think 'outside the box' and find solutions to complex problems. This is a temporary position with the potential for extension based on performance and business needs. This position is for seasonal work, project term June - August.
About the company: Superior helps financial institutions in all sectors drive performance and deliver results while improving their customers' experience with our premier service and dedicated management solutions. We achieve outstanding results by fostering an environment that empowers employees and encourages teamwork - taking personal responsibility for the company's success.
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Available Hours
Pay Range: $18.00 to $27.00 per hour depending on experience
Other Requirements: Must pass a post offer background investigation, physical and drug test to the satisfaction of Superior.