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    Front Desk Representative - Miami, United States - Creattix Talk

    Creattix Talk
    Creattix Talk Miami, United States

    1 month ago

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    Description

    Job Title: Front Desk Representative

    Job Overview:

    As a Front Desk Representative, you will serve as the first point of contact for our organization, providing exceptional customer service to clients, visitors, and employees. Your primary responsibilities will include greeting guests, answering inquiries, managing phone calls, scheduling appointments, and performing administrative tasks to ensure the smooth operation of our front desk area.

    Responsibilities:

    1. Greet and welcome guests with professionalism and warmth, ensuring a positive first impression.
    2. Manage incoming calls, transferring them to appropriate departments or taking messages as needed.
    3. Respond to inquiries from clients, visitors, and employees in a courteous and timely manner.
    4. Maintain a clean and organized front desk area, ensuring it reflects our company's professional image.
    5. Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
    6. Handle incoming and outgoing mail and packages, distributing them to the appropriate recipients.
    7. Monitor and maintain office supplies inventory, placing orders as needed.
    8. Assist with special projects and tasks as assigned by management.
    9. Uphold company policies and procedures, including confidentiality and security protocols.

    Requirements:

    1. High school diploma or equivalent; additional certification in office administration or customer service is a plus.
    2. Excellent communication and interpersonal skills, with the ability to interact professionally with diverse individuals.
    3. Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively in a fast-paced environment.
    4. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with office equipment such as multi-line phone systems and printers.
    5. A positive attitude, with a willingness to learn and adapt to changing responsibilities.
    6. Ability to maintain confidentiality and handle sensitive information with discretion.
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