- Experience working in a customer service oriented environment.
- Experience with e-mail, Word and Excel software and with operating computerized systems.
- Must be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy and maintain a valid DOT card. Must pass the College driver safety course within 90 days. Must maintain standing of Dartmouth College Approved Driver.
- Must successfully complete and remain compliant in all training, certification, or trades-related coursework as may be required nationally, state-wide, or by the College.
- Ability to stand and walk for extended periods of time.
- Ability to perform work while reaching or bending.
- Ability to perform duties indoors, outdoors, and in all weather conditions.
- Ability to read, write and follow written instructions.
- Ability to lift and carry objects weighing up to 70 pounds.
- Ability to safeguard personal or sensitive information.
- Ability to operate a motor vehicle.
- Ability to operate a mail metering system.
- Knowledge of or ability to learn USPS codes and regulations.
- Knowledge of or ability to learn the physical locations of the College departments.
- Ability and willingness to work on weekends, holidays, or nights on an as-needed basis.
- Ability to work Saturdays on a rotating schedule.
- Commitment to diversity and to serving the needs of a diverse population.
- Effective oral and written communication skills.
- Effective interpersonal relation skills.
- Effective customer service and problem resolution skills.
- Demonstrated ability to work effectively with students, the College community and general public.
- Receives and signs for controlled mail (insured, delivery confirmation, express, etc.) from various delivery services.
- Processes outgoing mail and packages for delivery by various delivery services (USPS, UPS, Fed Ex, etc.)
- Stacks large packages in storage or secured area.
- Enters package information into tracking system.
- Sorts mail into designated mail boxes.
- Forwards mail using downloads from IRA provided by the Lead Mail and Delivery Specialist.
- Provides customer support at service window.
- Either by phone, email or in person, responds to questions related to delivery of packages and mail.
- Answers routine questions about USPS mail delivery service.
- Assists students at window with minor problems they may have regarding mail delivery.
- Refers any customer issues to supervisor for resolution.
- Transports mail within the mail room and adjacent storage areas.
- Moves and stacks medium to large size packages to designated store areas by use of hand dollies or carries items not exceeding 70 pounds in weight.
- Operates the College's mail metering system for outgoing US and international mail.
- Provides bulk mail paperwork to Hanover Post Office when applicable.
- Maintains a working knowledge of USPS regulations as it pertains to the metering of outgoing packages and mail.
- Attends or participates via the web in postal training seminars.
- Mail to all College departments
- Central Stores, Remsen, Borwell and FOM Stockroom inventory materials
- Office products materials and/or equipment
- Deliveries to Central Stores Receiving including FedEx/UPS shipments, and FO&M materials and/or equipment
- Computer Store sales to College departments
- DPMS print jobs to College departments
- Bulk mail to White River Junction Post Office before 3 p.m. daily
- Routine deliveries/pick ups for Records Management, the Controller's Office and the Finance Center.
- Special deliveries/pick ups as requested
- Custodial supplies to all College building
- USPS, UPS/FedEx packages at various department locations as requested
- Used materials and/or equipment as requested for relocation or disposal in accordance with the College's Disposal Policy.
- Maintains knowledge of hazardous chemicals and materials.
- Attends periodic mandatory hazardous materials training seminars.
- Maintains shipping, receiving, and delivery logs to track parcel quantities and delivery information.
- Demonstrates a commitment to inclusion, and cultural awareness through actions, interactions, and communications with others.
- Participates in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
- Willingness to foster a growth mindset in the areas of improving culture and inclusion across the division.
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Mail and Delivery Specialist - Hanover, United States - Dartmouth College
Description
Position Information
Posting date
05/01/2024
Closing date
Open Until Filled
Yes
Position Number
Position Title
Mail and Delivery Specialist
Department this Position Reports to
Mail and Delivery Services
Hiring Range Minimum
$26.85/hr.
Hiring Range Maximum
$27.35/hr.
Union Type
SEIU
SEIU Level
I
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
8:00am-4:30pm, Monday-Friday; Saturday rotation and mandatory overtime required
Location of Position
Hanover, NH
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
Is this a grant funded position?
No
Position Purpose
Performs receipt, delivery, and mail functions for the campus including pickup, receipt, and delivery of stock, mail, and packages. Operates Metering system, SQBX package tracking scanners, software and NEOPOST package delivery software.
Description
Required Qualifications - Education and Yrs Exp
High School plus 1-2 year(s) of experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Admin HR Services
Department Contact Phone Number
Department Contact for Cover Letter and Title
Monica Godfrey, Director DPMS
Department Contact's Phone Number
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Yes
Special Instructions to Applicants
UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK OF POSTING, IF THE POSITION HAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY.
OPEN TO UNION MEMBERS ONLY FROM (3/18/24) THROUGH (3/24/24).
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
Additional Instructions
8:00am-4:30pm, Monday-Friday; Saturday rotation and mandatory overtime required
Quick Link
Key Accountabilities
Description
Mailroom Services
45
Description
Delivery Services
Loads and stacks mail and packages into delivery truck
Transports and delivers:
45
Description
Culture and Employee Belonging
We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.
10
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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
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Performs other duties as assigned.
