Service Advisor - Virginia, United States - Don Beyer Auto Group

Description

About Us

The Beyer Automotive Group is a family-run business, currently selling and servicing Volvo, Land Rover, Kia, Subaru, Mazda, and Volkswagen across greater Washington DC and Shenandoah Valley at five separate locations.

We are seeking to add a highly-motivated, customer-focused Service Advisor to handle our service customers' concerns.
This position requires excellent communication skills and a high customer service orientation.
Candidate must be reliable, dependable, and preferred to have a minimum of 3-years related experience with a high CSI and Sales history.
Must possess a valid driver's license and be detailed oriented.

This position is for current Professional Service Advisors and pays in excess of 125k+ a year.
So if you dont have 3+ years of experience please dont apply as you will not be considered.

What We Offer

• Medical, Dental and Vision Insurance
• Paid Time off
• Paid Holidays
• Paid Training
• 401K
• Discounts on products and services
• Career advancement opportunities, promote from within
• Continued education, manufacturer hands-on and web-based training
• Manager in training program
• Clean and professional work environment
• Competitive wages

Service Advisor responsibilities

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers

Requirements:

• Minimum 3 years experience in a service advisory role
• ADP experience is preferred but not required.
• Hyundai experience is a PLUS
• Positive attitude
• High volume mentality
• CSI focused
• Required experience:
• Service Advisor, Dealership, Automotive Knowledge: 1 year