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Field Service Engineer - Newark, United States - Eurofins USA In Vitro Diagnostics Solutions
Description
Job DescriptionJob Description Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.
From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services.
Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations.
The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries.
Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Job Description
The Field Service Engineer is responsible for verifying proper functioning, shipping and receiving, quality control, and writing test files for instrumentation.
This position requires travelling on short notice and providing exceptional technical support to customers including installation, troubleshooting, testing, and repairing issues with hardware, software, or reagents.
Essential Duties & ResponsibilitiesReceive, QC and prepare instruments for shipment
Verify proper functioning of instruments
Verify proper functioning of test kit systems on instruments
Write test files using different software systems
Provide technical assistance to customers for hardware, software, and reagents via telephone and in-person communication
Recognize and communicate product issues, complaints, improvements, and resolutions
Document call contacts and assist with technical training of customers
Install diagnostics instruments into customer laboratories
Test reagents in customer laboratories on new and existing diagnostics instrumentation
Train customers
Provide on-site troubleshooting, repair and preventative maintenance
Assist customers with meeting their regulatory and verification requirements
Present product & technical information
Non-Essential Duties & Responsibilities
Maintain cleanliness of laboratory and equipment as needed
Assist with kit assembly when needed
Qualifications
Education/Experience
Bachelor of Science degree in Engineering or a related field and at least 3 years previous work experience in a similar engineering position, or an equivalent combination of education and experience
Previous experience working with customers and working remotely
Previous diagnostic instrumentation experience preferred
Computer Skills
Proficient in Microsoft Word, Excel, and Outlook
Test Designer
Internet Explorer, Chrome, or Firefox
Must be willing and able to learn other software programs as needed
Knowledge, Skills and Other Abilities
General Laboratory knowledge (use of equipment; pipetting; personal safety; general lab practices)
Technical knowledge of Immunochemistry & ELISA testing
Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devices
Ability to communicate technical information and problems with customers and co-workers
Ability to learn new & existing instrumentation and software technology
Maintain systems for tracking proper functioning of tests and equipment, software versions, and test file versions
Ability to manually run tests
Diplomacy and tact in resolving issues with co-workers and customers, specifically lab technicians and department managers
Ability to travel on short notice for periods of up to one week
Must be able to coordinate own travel arrangement when traveling to customer sites
Evaluate software and determine causes of malfunctions
General technical and customer assistance
Record data, make computations, analyze results, and write reports
Calibrate test equipment and determine causes of equipment malfunctions
Certificate and Licenses
Must maintain a valid driver's license with a satisfactory driving record
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Math Ability
Ability to work with mathematical concepts such as probability and statistical inference, apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
May needs to apply advances mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Must be able to determine test reliability and validity, analysis of variance, and correlation techniques.Language Ability
Must have the ability to perform all of the following in English:
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals
Ability to write reports and business correspondence
Must be able to effectively present technical information and respond to questions from customers, and other employees of the organization
Equipment
General Laboratory Equipment (pipettes, scientific balances, volumetric glassware, etc.)
Incubators, shakers, spectrophotometer, data loggers, laboratory freezers and refrigerators
Gold Standard Diagnostics' proprietary equipment
Computers, printers, and faxes
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee will regularly be required to stand for long periods of time; sit; walk; use hands; reach with hands and arms; talk; hear; and smell.
The employee is occasionally required to stoop, kneel, crouch, or crawl, and may be required to lift up to 50lbs.
Specific vision abilities required by this job included close vision, distance vision, peripheral vision, depth perception and ability to adjust focus as well as see color.
In this position, the employee will be required to work in a team environment where the noise level is usually moderate.
The employee is frequently exposed to work near moving mechanical parts, blood borne pathogens, and human serum. The employee is occasionally exposed to extreme cold (non-weather).The employee will be required to handle human specimens (whole blood, serum, plasma, urine, etc.) and may be exposed to toxic or caustic chemicals.
Additional InformationWhat we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Salary Range:
$65k-$85k
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
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