Account Manager - Chicago, United States - Informa Connect

Description

Job Description

Technomic is in search of a dynamic and qualified Account Manager to join our team. We provide the opportunity to oversee a diverse portfolio of clients across Technomic's offerings.

Account Managers play a crucial role in ensuring high retention rates by demonstrating the value of our programs to meet clients' business needs.

They serve as the primary drivers of our customers' success.

Position

Responsibilities:

We are seeking a talented and experienced Account Manager who is self-motivated and has a proven track record in driving client engagement and maintaining high renewal rates.

In this role, you will oversee a portfolio of clients across Technomic's products and services, which are accessible through our Ignite research platform (our leading SaaS platform for the foodservice industry).

The ideal candidate will have a track record of:Relationship management

Customer success management

Providing trainings and presentations

Collaborating internally

Managing contract negotiations for renewals with existing clients

Candidates must be extremely comfortable with:Training

Presenting

Contract negotiations

Multi-tasking

Limited travel to clients will be required.


Responsibilities:
Manage client relationships with assigned accounts

Provide excellent client service and communication

Actively work to achieve high levels of retention through our renewal cycle, including:Ongoing engagement with clients to our Ignite platform

Managing and conducting business reviews

Contract management

Trainings

To be successful in this role, you must:
Partner and communicate effectively with internal departments as well as clients

Ensure appropriate and timely responses

Ensure on-time completion of projects

Maintain accurate and timely reporting

Manage many moving pieces efficiently