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- The Restaurant General Manager (RGM) is responsible for managing the entire operations of a single restaurant, in accordance with the company's Quality Service Cleanliness (QSC) standards as dened by the Operations Manual, for all shifts within the restaurant.
- Including Customer Satisfaction Index (CSI), Mystery Shop, and Restaurant Visitation Audit (RVA) scores.
- Supervises hourly staff and restaurant management to maintain a proper level of customer service, resolves customer complaints as required; and trains management to do so as well.
- Prepares all required reports mandated by Area Manager and trains staff to ensure that all levels of management in the restaurant can do so as well.
- Responsible for cash control of.1 or better in the restaurant.
- Performs one shift critique on all shifts running personnel each month.
- Intermediate Management Training (IMT) or equivalent
- Applied Food Safety (AFS) class
General Manager - Lake City, United States - Popeyes Louisiana Kitchen
