Director, Production - Glenn Dale, United States - Encore Global

Description

Position Overview

The Director, Production provides professional, positive, team building leadership to the Encore Production team.

The Director, Production collaborates with the market leadership team on vision and strategy to establish a high level, consistent delivery on VIP, mid-level, and full show production events.

This position is responsible for developing and implementing the quality control processes that sets the standards and best practices for show management in the Washington D.C.

market.

This position is also responsible for ensuring a close partnership with the Event Solutions Team (EST) resulting in the successful review and revision of all production opportunities.

The Director, Production also coordinates inter-company production partnerships with Hargrove and other business units with opportunities inbound to the market.

The Dir, Production will report to the Senior Director, Project Management.
Key Job Responsibilities

Organizational Leadership

Facilitates or attends biweekly sales team meetings, production team meetings, monthly divisional meetings, production leadership meetings, market scheduling meetings, and RFP meetings, focusing on VIP or custom complex events.

Oversees the market production resource directory including show support roles and specialty vendors.
Identify areas of efficiency, creating, and implement plans for improvement.
Directs weekly production team meetings.

Leads by example in portraying a polished, professional image in accordance with the standards set forth in the Encore team member guidebook.

Resource Allocation
Develops and qualifies a network of local freelance resources to support peak periods of demand.
Evaluates the bandwidth of production staff across all events in the market.

Partners with Program Production and Project Management Organization to ensure appropriate talent to task when scheduling and assigning the necessary production roles and associated resources for an event.

Provides input on cap ex equipment and software purchases.
Event Execution

Partners with Event Solutions on all VIP, mid-level, full, and complex events to identify inbound production level opportunities and provides input on project assessment.

Works with market production seller, or opportunity owner, to develop the vision and project plan used in show execution.
Supports design, engineering, and development of all full production events.

Establishes the production budget review in partnership with venue leadership regarding proposals and projects to include oversight for creative, scenic, production, gear, and labor elements.

Establishes job profit targets and holds show teams accountable for tracking job costs toward contribution margin.
Ensures team members utilize the event plan checklist and monitor progress throughout planning and execution.
Customer Experience
Ensures consistent execution for a cohesive customer journey throughout Encore's network.
Develops strategic plans to execute the customer's vision and scope of work.
Proactively supports collaboration with the Encore Venue, Logistics, Workforce, Specialty Services, and Purchasing departments.
Engages team members through regular onsite visits to ensure show success and a positive customer experience.
People Development
Increase operational effectiveness by communicating Encore Core values, strategies, and objectives to team members.
Monitor and improve the team's efficiency and productivity using standards and KPI's.
Establish clear expectations regarding responsibilities, behaviors, and daily activities.
Provide training and development opportunities for team members and ensure a safe work environment consistent with company values.

Partner with HR business partners to manage human resources activity including selection, performance management, salary administration, training and development, and strategic human resources planning.

Job Qualifications

BA/BS degree or equivalent experience
10+ years of Production Management experience
Excellent communication skills including written, oral and presentation
Project management software and MS Office experience required
Works well under pressure and ability to multi-task
Detail and service oriented with strong organizational skills
Positive approach to teamwork, sales, and problem solving
Strong client relationship skills
Formal technical training desirable
Competencies

Deliver World Class Service
Hospitality
Ownership
See the Big Picture
Financial Acumen
Value People
Builds Effective Teams
Drives Results
Drives Quality Results
Directs Work
Do the Right Thing
Manages Ambiguity
For more information on our Competency Group, refer to the

Competency Based Talent Management

page on Encore Connect by searching for the title or copy & pasting this URL Link: ( ).
Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
Hours Per Day
Lifting Requirements
Frequency
Sitting
4-5 Hours
Lifting lbs*Continuously
Standing
0-1 Hours
Lifting 16 – 50 lbs*Occasionally
Walking
0-1 Hours
Lifting lbs
Never
Stooping
0-1 Hours
Lifting Over 100 lbs
Never
Crawling
0-1 Hours
Kneeling
0-1 Hours
Carrying Requirements
Frequency
Bending
0-1 Hours
Carrying lbs*Continuously
Reaching (above your head)
0-1 Hours
Carrying 16 – 50 lbs*Occasionally
Climbing
0-1 Hours
Carrying lbs
Never
Grasping
0-1 Hours
Carrying Over 100 lbs
Never
Auditory/Visual Requirements
Frequency
Pushing/Pulling Requirements
Frequency
Close Vision
Continuously
Pushing/Pulling lbs*Continuously
Distance Vision
Frequently
Pushing/Pulling 16 – 50 lbs*Occasionally
Color Vision
Continuously
Pushing/Pulling lbs*Never
Peripheral Vision
Occasionally
Pushing/Pulling Over 100 lbs
Never
Depth Perception
Occasionally
*Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously
Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.

The working conditions will vary between moderately quiet to noisy volumes.

Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations.
Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Office
Work is performed primarily in an office environment.
Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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