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    Event Customer Service Representative - Cleveland, United States - Apex Solutions

    Apex Solutions
    Apex Solutions Cleveland, United States

    3 weeks ago

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    Description

    We are a leading provider of event marketing solutions, specializing in increasing the availability and awareness of our clients' products through preplanned local events. We are committed to delivering engaging, positive, and memorable experiences surrounding our clients' brands. As a customer-focused company, we strive to create meaningful connections between consumers and brands at every event.

    We are seeking a dynamic Event Customer Service Representative to join our team. In this role, you will work closely with our Event Coordinators to facilitate the brand experience through professional interactions with customers at local events. The ideal candidate is customer-focused, organized, and able to work effectively in a fast-paced environment.

    Core Responsibilities:

    • Serve as the voice and face of the brand at events, delivering exceptional customer service.
    • After training in each brand and product line, effectively answer questions or inquiries from consumers.
    • Provide demonstrations, samples, and promotional materials to interested customers.
    • Assist customers in filling out order or registration forms at the promotion.
    • Have a full understanding of pricing and provide approximate quotes for product packages.
    • Keep detailed records of event traffic, common questions, and complications for continuous improvement of customer service.

    Qualifications:

    • Excellent customer service skills; experience in direct customer service at events is a plus.
    • Strong organizational and time management skills.
    • Ability to work independently as well as within the Event Team.
    • Represent a professional, positive, and enthusiastic demeanor to customers and team members.
    • Must be able to work a designated schedule and be flexible for events in the evenings and on weekends.
    • Ability to work well under pressure in a fast-paced, high-volume environment.

    Benefits:

    • Competitive salary and performance-based incentives.
    • Opportunities for career growth and advancement within the company.
    • Comprehensive training and development programs.
    • Dynamic and collaborative work environment.
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