Senior Manager, Collections - Oak Brook, United States - Hub Group

Description

• Responsible for the direct management of part of the collection team, including performance reviews, training/mentoring and maintaining a positive work environment.
• Ability to mentor collectors and assist when accounts need to be escalated
• Able to maintain a small portfolio while also managing staff
• Review collection efforts to ensure use of proper and timely collection techniques when making demands for payment, including use of phone and email
• Maintain customer receivable accounts within Company guidelines.
• Collections per contract and invoice terms.
• Work to improve processes for proper invoicing and reduction of errors.
• Analyze, reconcile and report on customer activity.
• Manage files, records, transactions and other office procedures.
• Review individual and/or commercial customer files to identify and select delinquent accounts for collection.
• Reconcile customer statements/billings and work with Hub sales representatives to improve collections and customer knowledge of credit, billing and collection policy.
• Minimize bad debt risk and maximize accounts receivable collections.
• Inform credit team when customer is not adhering to payment terms and may be a credit risk moving forward
• Duties, responsibilities and activities may be assigned or changed from time to time.

• Bachelor's degree in Finance, Accounting, or related field.
• Five years' experience in Commercial Collections, three+ years' experience managing a Collections team of at least 5 members.
• Strong knowledge of compliance regulations and risk management framework.
• Strong communication, interpersonal and leadership skills.
• Proficient with Microsoft Office, including Intermediate Excel skills
• Ability to maintain confidentiality and trust around sensitive compliance issues.