Visitor Services Assistant - Austin, United States - University of Texas at Austin

Description

Job Posting Title:

Visitor Services Assistant (PT), Texas Science & Natural History Museum

----

Hiring Department:

Texas Memorial Museum

----

Position Open To:

All Applicants

----

Weekly Scheduled Hours:

20

----

FLSA Status:

Non-Exempt

----

Earliest Start Date:

May 01, 2024

----

Position Duration:

Expected to Continue

----

Location:

UT MAIN CAMPUS

----

Job Details:

General Notes

Texas Science & Natural History Museum is developing new exhibits, programs, and experiences that spark curiosity, promote belonging, and tell stories about Texas science and natural history. Texas Science & Natural History Museum seeks a Visitor Services Assistant to support visitors and events at the museum.

Purpose

To serve as Visitor Services staff: welcoming visitors, selling tickets, accepting donations, selling memberships, selling merchandise in the museum gift store, answering questions about exhibitions, and enforcing policy and procedure while providing exceptional customer service to Texas Science & Natural History Museum visitors. Provide administrative support for the gift store, tours, and events. Represent Texas Science & Natural History Museum in a positive and professional manner. Weekend and evening hours will be required.

Responsibilities

• • Welcome and check in visitors and tour groups; sell tickets to visitors and tour groups. Assist visitors with wayfinding and orient visitors to the exhibitions and programs at the museum; accurately answer visitor questions. Work collaboratively with museum staff and volunteers.
  • Process ticket sales, merchandise sales, membership sales, and donations using a credit card machine and cash handling. Accurately record sales and receipts using a point-of-sale program. Restock merchandise in the gift shop. Suggest items for the gift shop.
  • Collect constituent information, encourage enrollment in the membership program, enroll visitors in our newsletter.
  • Assist with reporting on shop and tour numbers. Assist with training Visitor Services volunteers.
  • Other related functions as assigned.

Required Qualifications

One year of experience in customer service or front desk coordination. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience keeping organized records. Experience in maintaining a balanced cash drawer. Strong organization, time management, and written, verbal, and interpersonal communication skills. Ability to interact positively and communicate clearly with supervisor, co-workers, and all constituents including faculty, staff, volunteers, and students. Ability to reinforce key messages with visitors about the museum, shop, and membership program. Must be able to regularly work Saturdays, Sundays, and some evenings.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Two or more years of experience in customer service or front desk coordination. Strong verbal communication skills. Familiarity with ticketing, tour, and point of sale programs and tools. Knowledge of Blackbaud's ALTRU system. Attention to detail, concise reporting, ability to adapt and problem solve. Demonstrated ability to manage multiple functions at a time. Familiarity with museum visitor services.

Salary Range

$20,800.00 Annual

Working Conditions

• Standard office environment (Working at a desk and computer for extended periods, including repetitive use of a keyboard and manual dexterity).
• Occasional climbing of ladders and stairs.
• Must be able to lift, push, and pull up to 40 lbs.
• Occasional work around electrical, mechanical hazards, heavy equipment, and museum exhibits.
• Must be available to work Saturdays and Sundays

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

----

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

----

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

----

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

----

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

----

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

----

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

----

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

----

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas