- Function as the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by "quarterbacking" all aspects of the customer service cycle.
- Own the communication (both internal and external) for all aspects of customer service.
- Upload daily timesheets to internal scheduling and tracking devices
- Track asset and employee movements and locations
- Receive and route vendor timesheets and invoices for equipment and services provided
- Create new Waste Information Profiles (WIPs) and select appropriate approvals codes. When needed, consult with Technical & Regulatory Specialist(s) for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).
- Take customer requests for service and pick ups. Manage the creation of jobs and tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets. (this will help reduce ticket errors after the job).
- Provide support for quoting new service code categories for customers. Work with the Contract Control Manager to update customer pricebooks.
- After the detailed Job/Ticket has been created, coordinate the pickup requests with the scheduler. Once a date has been confirmed, communicate the scheduled date to the customer.
- Work with Billing Coordinator on invoicing for customer jobs.
- Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.
- General office setting
- High school diploma or equivalent
- Understanding of Google Suite, Microsoft Suite
- Will train
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Technical Customer Advisor - Flanders, United States - Veolia
Description
Job Description
Job DescriptionCompany DescriptionAbout Veolia North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website
Job DescriptionBENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
The Technical Customer Advisor will perform a wide range of administrative and office support activities for the department and/or managers to facilitate the efficient operation of the organization.
Primary Duties/responsibilities:
Work Environment:
Education / Experience / Background:
Knowledge / Skills / Abilities:
Required Certification / Licenses / Training:
We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
