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    Bilingual Medical Assistant - Hyattsville, United States - Choice Pain & Rehabilitation Center

    Choice Pain & Rehabilitation Center
    Choice Pain & Rehabilitation Center Hyattsville, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionJob description

    Bilingual Medical Assistant / Front Desk Receptionist

    Full-time / Monday to Friday (no weekends)

    Office Locations: Lanham and Hyattsville, MD

    Front Desk Representative
    The Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site, performs duties necessary to ensure patients are scheduled, checked in and checked out in an accurate and timely manner, performs patient registration, patient financial services, data entry, greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.

    Medical Assistant
    Under general direction, the Medical Assistant provides direct patient care to patients of Choice Pain & Rehabilitation Center, LLC. Responsibilities and includes entering patient intake and provider orders into the Electronic Medical Record (EMR), requesting medical records, utilizing Pharmacy Database Monitoring Program as directed by providers, recording vital signs and medical history, collecting patient information, facilitating patient flow, and complies with measures to assure that patient/customer satisfaction results are consistently maintained.

    Front Desk Receptionist Essential Duties and Responsibilities:

    • Perform job in accordance with company mission, vision, and goals.
    • Provides exceptional customer service to patients and their families.
    • Answers telephones in a professional manner and delivers messages promptly, as well as all other correspondence.
    • Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
    • Collects and verifies all demographic, insurance and financial information, and enters information into Electronic Medical Record (EMR).
    • Assists patients with medical forms, as necessary.
    • Collects co-pays, co-insurances, deductibles, and past due balances for all patients, and performs daily reconciliation of all money collected.
    • Processes patient intake forms and schedules follow up appointments through EMR.
    • Schedules follow up appointments in accordance with insurance guidelines.
    • Organizes and performs work effectively and efficiently and demonstrates standards of performance ownership, teamwork, communication, compassion that support patient satisfaction and principles of service excellence.
    • Ensures all necessary paperwork and documentation (i.e.: referrals, ID, insurance cards, etc.) are up to date and present at the time of service.
    • Handles phone inquiries from patients and others, screens call to ascertain nature and urgency of inquiry and refers callers to the appropriate personnel.
    • Makes appointments via telephone and in-person.
    • Responsible for copying and scanning medical records, as needed.
    • Responsible for maintaining cleanliness of patient waiting area.
    • Creates and maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism, and accountability always.
    • Prepares new patient packets.
    • Participate in and complete all required training and in-services.
    • Performs other duties as assigned.

    Medical Assistant Essential Duties and Responsibilities:

    • Assists patients with medical forms, as necessary.
    • Exercise confidentiality in all areas, abiding by HIPAA rules and regulations.
    • Accurately completes applicable paperwork; ensuring patient medical records are complete, and prepares all forms and requisitions as instructed by the provider.
    • Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, and confirming patient ID.
    • Takes and records patient vitals.
    • Properly maintains examination rooms and all other clinical areas, including supply inventory and maintenance, and advises office manager when replacements are needed.
    • Maintains and improves current skills and knowledge by attending all relevant meetings, classes, trainings, in-services, and by keeping certifications current.
    • Adheres to Infection Control, Safety and OSHA standards as specified by State, and Company standards.
    • Maintains knowledge of, and complies with established State, Company and any other applicable policies and procedures.
    • Instructs patients in simple procedures/tests and dispenses appropriate educational materials.
    • Relays provider orders to the patient.
    • Prepares, cleans, and maintains ultrasound machine, as appropriate.
    • Draws up injections to be administered.
    • Verifies that radiological and laboratory records are received and in the patient chart. If radiological and/or laboratory records are not in the chart, take necessary steps to obtain the records.
    • Fits patients for durable medical equipment (DME) and completes all applicable paperwork.
    • Obtains prior authorizations for prescriptions and/or DME, as needed.
    • Sterilizes and cleans instruments used in examinations and/or procedures; maintains clean and hygienic environment.
    • Monitors personal and provider staff task buckets in the EMR.
    • Under the direction of the physician, assists with providing Workers Compensation medication.
    • Labels specimens accurately and distributes them to the appropriate personnel to ensure specimen integrity.
    • Processes specimens and prepares them for shipping.
    • Maintain lab area with ample supplies and in a clean and safe condition.
    • Follows test requirements of laboratory and procures unaltered urine specimen for testing.
    • Acts as a back-up for Ancillary Medical Assistants, performing Ancillary Medical Assistant duties, as directed.
    • Performs other duties as assigned.

    Minimum Qualifications:

    • High School Diploma, or equivalent.
    • Must have knowledge of the internet and Microsoft Office software (Word, Excel, PowerPoint, Outlook).
    • Must have excellent written and oral communication skills, including exceptional customer service.
    • Must be able to work a flexible schedule, if needed.
    • Must work well under pressure, especially regarding patient health and emergent situations.
    • Must be able to multi-task and prioritize.

    Preferred Qualifications:

    • Associate degree from an accredited college or university.
    • One (1) year of prior experience working with an Electronic Medical Record (EMR).

    Driving/Travel:

    The employee must have reliable transportation, as work assignments may be needed at any of the company's locations.

    Benefits Package for Full-Time Employees:

    • 401K, includes company match
    • Dental insurance
    • Health insurance
    • Vision insurance
    • Employee discount
    • Paid time off
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