HVAC Dispatcher - Sarasota, United States - Good Life Brands, LLC

Description

Job Description

• Create a positive customer experience.
• Maintain the daily schedule for all service technician and dispatch technicians as service calls are completed.
• Prioritize calls using detailed call priority according to the greatest customer and/or operational need.
• Monitor appointment schedule as it evolves throughout the day.
• Contact customers if there is a delay in their scheduled time.
• Act as a backup for taking inbound customers calls as needed.
• Monitor daily call count and revenue goals to help ensure each department meets their daily, weekly and monthly goals.
• Communicate effectively with customers, vendors, technicians, sales staff and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information.
• Maintain complete, accurate and updated information in the customer database.
• Perform administrative duties to assist with the overall efficiency of the operation.
• Promptly report any service issues to the appropriate leader to ensure 100% customer satisfaction is maintained.
• Perform other duties as assigned.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.

• Preferred experience: Customer Service and/or Dispatch- 1-3 years Ability to communicate clearly in a positive, nurturing manner.
• Proficient in Microsoft Suite products.
• Ability to perform multiple tasks in a fast-paced environment.
• Exceptional interpersonal and communication skills both written and verbal. Function in a team environment.
• Geographical knowledge of service area and/or map reading skills.
• High School Diploma or GED Required. Associates Degree preferred.

• Regularly spends long hours sitting and using office equipment and computers (80% of the time) in a cubicle office environment.
• Spends a majority of the workday on the telephone interacting with customers and technicians.
• Occasionally lift 5-10 pounds.
• Have good visual acuity and sufficient functioning to operate computer-aided call management hardware, software, and communications equipment.
• Ability to work extended hours, nights, or weekends.

• Maintain confidentially on all private, sensitive, and proprietary business issues and concerns. Willing to continue professional development through continued training.
• Willing to work hours outside of normal work schedule, if needed