- Provide direct supervision to assigned Care Specialist colleagues.
- Play an active role in the hiring process for Care Specialists, including conducting interviews and participating in the final candidate selection process.
- Serve as a community spokesperson.
- Take on the direct responsibility for training new Care Specialist colleagues.
- Demonstrate strong organizational skills and the ability to lead both short-term and long-term initiatives such as advocacy or training programs.
- Offer assistance to team members by accompanying patients to appointments, community locations, or other services as needed, and provide coverage for these tasks when necessary.
- Coordinate care within the Care Team.
- Collaborate with the Care Team to compile a directory of community resources.
- Prepare reports and documents as required.
- Attend regular team meetings and participate in clinical rounds.
- Lead the non-clinical aspect of the daily huddle and handle necessary documentation as delegated by the Manager of Clinical Operations, occasionally leading the daily huddle in the absence of the leader.
- Aid the Manager of Clinical Operations with delegated tasks and ensure timely completion.
- Conduct regular team audits to support the Manager of Clinical Operations in maintaining caseload adequacy and workflow efficiency.
- Provide training and education on team improvements, delivering daily, weekly, and monthly updates to the Manager of Clinical Operations.
- Cover the caseload of other team members during their absences (such as PTO or illness) and assist the Manager of Clinical Operations in redistributing caseloads among team members in cases of multiple absences.
- Adhere to all Upward Health's Policies and Procedures and ensure compliance within the Care Team Pod.
- Carry out team communications and duties as directed by leadership.
- Demonstrate proficiency in Excel, with skills assessed throughout the recruiting process.
- Engage in performance management processes.
- Perform any other duties as assigned.
- Demonstrated interpersonal savvy, showcasing the ability to effectively interact with and influence individuals, fostering trust and cultivating strong relationships.
- Exhibit a high sense of urgency and a can-do attitude, essential attributes for thriving in a start-up environment.
- Proficiency in conducting home visits and engaging in outreach efforts.
- Comfortable with computer data entry tasks.
- Available and committed to working full-time, with reliable transportation.
- Possess strong organizational skills, capable of managing and maintaining a personal schedule effectively.
- Ability to prioritize tasks and meet deadlines efficiently.
- Proficient in working independently within a virtual operating environment, while also contributing effectively as part of a team.
- Excellent oral and written communication skills.
- Capable of executing both written and oral instructions effectively.
- Demonstrated ability to exercise sound judgment in the application of professional services.
- In addition to the qualifications and skills mentioned earlier, proficiency in Microsoft Excel is also required. This includes the ability to effectively utilize Excel for data analysis, reporting, and other related tasks.
- Minimum of 5 years of experience in a health-related field supporting patient care delivery, public health initiatives, population health, or similar healthcare roles.
- At least 2 years of supervisory experience.
- High school diploma or equivalent (GED) is required.
- Must be a long-time resident of the community with a thorough understanding of its resources.
- Possession of a valid driver's license and auto liability insurance.
- Experience in or a strong interest in working within health, social, education, or community services.
- Previous experience as a community health worker or peer support specialist is advantageous.
- Ability to maintain clear professional boundaries with both members and coworkers.
- Proficiency in understanding social and health issues.
- Willingness to complete Upward Health's initial training program and participate in ongoing educational requirements.
- Demonstrated commitment to representing the company with professionalism.
- Cultural competency, with the ability to effectively engage with diverse groups of community members.
- Basic computer skills, including typing proficiency.
- Associates degree in a healthcare field of study highly preferred; Bachelor's degree in a healthcare field of study preferred
- Multi-lingual capabilities preferred, but not required
- Strong communication and problem-solving skills
- Technologically savvy is a plus
- Certification, coursework, and/or college credit in social services, public health, health related studies
-
ISAHC RN Nursing Assistant Instructor Evenings
2 weeks ago
Ideal Home Care Services Hauppauge, United States Part timeOur organization is seeking a Registered Nurse Nursing Assistant Instructor candidates interested in growth opportunities within the Home Care field to join our dynamic team. · About Us · Founded in 2013, Ideal School is fully licensed by the Department of Education, Nurse Owned ...
-
behavioral health clinical supervisor
1 week ago
Family Service League Hauppauge, United StatesEstablished in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and mental hea ...
-
Chief Medical Officer
1 week ago
WhiteCap Search Hauppauge, United States50% administrative time and 50% clinical work providing primary care treatment to underserved patients and patients with developmental disabilities · Work in collaboration with CEO on company initiatives · Work on quality assurance initiatives, budget planning with finance and ...
-
behavioral health clinical supervisor
1 week ago
Family Service League Hauppauge, United StatesEstablished in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and mental hea ...
-
behavioral health clinical supervisor
4 weeks ago
Family Service League Inc. Hauppauge, United StatesJob Description · Job DescriptionEstablished in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than ...
-
Director of Residential Program
3 weeks ago
Phoenix House Hauppauge, United States**Director of Residential Program** · **Job Details** · **Job Location** · Hauppauge Residential - Hauppauge, NY · **Position Type** · Full Time · **Education Level** · Bachelors Degree · **Salary Range** · $85, $113,000.00 Salary · **Travel Percentage** · None · **Job Shift** · ...
-
social worker
1 week ago
Family Service League Hauppauge, United StatesEstablished in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and mental hea ...
-
Quality Assurance Inspector
3 days ago
Citation Healthcare Labels, LLC Hauppauge, United StatesJob Description · Job DescriptionWe are looking for a first shift QA Inspector. · This is an onsite, entry level position. · Position Summary · Inspect clinical labels manually or with computer software. · Identify any level of quality issues including compromised/incorrect print ...
-
Digital Printing Operator
3 days ago
Citation Healthcare Labels, LLC Hauppauge, United StatesJob Description · Job DescriptionAs a consistently growing company (our NY location has more than doubled in the past 6 years), we are looking to hire a Digital Press Operator for our 2nd & 3rd shifts (2:00 PM - 10:30 PM and 10:00 PM - 6:30 AM respectively) who is technically & m ...
-
COMPUTERIZED MACHINE OPERATOR
1 day ago
Citation Healthcare Labels, LLC Hauppauge, United StatesJob Description · Job DescriptionCOMPUTERIZED MACHINE OPERATOR - Various Shifts · Base pay ranges $20-27 per hour (with an additional $2 or $3 per hour differential for 2nd or 3rd Shift opportunities). · COMPUTERIZED MACHINE OPERATOR - 2nd & 3rd Shifts · Base pay ranges $20-27 pe ...
-
Psychotherapist (LCSW)
1 week ago
Mindful Care Hauppauge, United StatesJob Description · Job DescriptionThe CompanyPerson by person, we believe we can reimagine mental healthcare for everyone, at any point in their lives. We are a human potential brand—obsessively focused on guiding the individual toward comprehensive mental healthcare, and being an ...
-
social worker
2 days ago
Family Service League Inc. Hauppauge, United StatesJob Description · Job DescriptionEstablished in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than ...
-
Psychotherapist (LCSW)
1 week ago
Mindful Care Hauppauge, United StatesThe Company · Person by person, we believe we can reimagine mental healthcare for everyone, at any point in their lives. We are a human potential brand-obsessively focused on guiding the individual toward comprehensive mental healthcare, and being an ally to everyone no matter w ...
-
Blood Bank Technologists
1 week ago
NavitsPartners Hauppauge, United StatesJob Description · Job DescriptionBlood Bank Technologists · Job Category: Non-Clinical · Blood Bank Technologists perform both routine and specialized tests in blood banks, blood donor centers, transfusion services, reference laboratories and research facilities. · Skill Require ...
-
social worker
1 day ago
Family Service League Inc. Hauppauge, United StatesJob Description · Job DescriptionEstablished in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than ...
-
Technology Logistics Specialist
1 week ago
Upward Health Hauppauge, United StatesThe Technology Logistics Specialist is a key member of the Upward Health Technology Department, responsible for providing outstanding front line technical support for various end user systems, as well as helping to support and maintain Upward Health logistical operations. The ide ...
-
Recovery Support Specialist
1 week ago
Phoenix House Hauppauge, United States Paid WorkRecovery Support Specialist · Job Details · Job Location · Hauppauge Residential - Hauppauge, NY · Position Type · Full Time · Education Level · High School or GED Equivalent · Salary Range · $ $26.68 Hourly · Travel Percentage · None · Job Shift · Graveyard/Overnight · Job Categ ...
-
Technology Logistics Specialist
2 weeks ago
Upward Health Hauppauge, United StatesThe Technology Logistics Specialist is a key member of the Upward Health Technology Department, responsible for providing outstanding front line technical support for various end user systems, as well as helping to support and maintain Upward Health logistical operations. The ide ...
-
RN / Manager Job in Hauppauge, New York
3 weeks ago
Kindred at Home Hauppauge, United StatesI believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence thats what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nations leading provider of comprehensive ...
-
Quality Assurance Inspector
3 weeks ago
Citation Healthcare Labels, LLC Hauppauge, United StatesJob Description · Job Description · We are looking for a first shift QA Inspector. · This is an onsite, entry level position. · Position Summary · Inspect clinical labels manually or with computer software. · Identify any level of quality issues including · compromised/incorre ...
Supervisor Clinical Operations - Hauppauge, United States - Upward Health
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Supervisor, Clinical Operations
Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, and we diagnose, treat, and prescribe anywhere our patients call home. We reduce barriers to care such as long delays due to scheduling. We see patients when they need us, for as much time as they need, bringing care to them. Beyond medical supports, we also assist our patients with challenges that may affect their health, such as food insecurity, social isolation, housing needs, transportation and more. It's no wonder 98% of patients report being fully satisfied with Upward Health
Upward Health provides technology-enabled, integrated, and coordinated care delivery services that improve outcomes and reduce costs for patients with severe behavioral health diagnoses and co-morbid, chronic physical conditions. We are not your typical medical practice. At Upward Health, we see every day as an opportunity to make a difference in our patients' lives. We could tell you about our outcomes and patient satisfaction ratings. We could tell you about our commitment to our mission. Or, you could join us and experience it all for yourself.
Why Is This Role Critical?
As the Supervisor of Clinical Operations, the incumbent will oversee the day-to-day activities carried out by Upward Health's Care Specialists within the market. The Care Specialist position encompasses individuals from various professional backgrounds, such as medical assistants, certified nursing assistants, community health workers, or peer support specialists. These professionals undergo training to deliver direct support and assistance to patients, including coordinating activities of daily living, facilitating collaborative goal setting, managing care coordination across medical and behavioral providers, and providing emotional support. Some Care Specialists may draw upon personal recovery experiences, while others may be community members deeply invested in the well-being of individuals dealing with chronic physical and behavioral health conditions.
The ideal candidate for the Supervisor, Clinical Operations role must exhibit flexibility. This environment demands adaptability, dedication, and a steadfast commitment to enhancing care for underserved populations, as service scopes and protocols continue to evolve dynamically.
RESPONSIBILITIES:
The Supervisor, Clinical Operations will have responsibilities including, but not limited, as listed below.
KNOWLEDGE, SKILLS & ABILITIES:
MINIMUM REQUIREMENTS:
PREFERRED QUALIFICATIONS:
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
Compensation details: Yearly Salary
PI1a343b42e2f