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- Collaborates with Managing Shareholders, Talent Services (human resources), and other Business Directors and exercises judgment to ensure sound business practices, facilitative management, and positive culture in each office
- Leads all Northern California operational/administrative managers, in conjunction with the managers' national department directors, including when multi-administrative department matters are encountered
- Identifies and implements administrative and staff practices to strengthen the delivery of legal services by professional staff
- Provides support to Practice Group Department Leaders on ad hoc operational issues, at the request of the Managing Shareholders
- Routinely prepares officewide communications and policies, monitors adherence, and consistently and practically enforces compliance with those policies and firm policies
- Collaboratively manages accounting/finance/revenue management functions for each office; as well as develops and oversees the offices' budgets
- Partners with the talent services and talent acquisition teams to attract, retain, and develop the offices' talent both attorneys and professional staff
- Leads the annual staff compensation review process
- Assists with the facilitation of the annual associate compensation review process led by the Managing Shareholders
- Liaises with the marketing, technology, records management, office services, hospitality, reception, and facilities teams to provide the highest degree of client service in the offices and troubleshoots daily issues
- Plays key role in expansion and renovations efforts and office space planning for each location; manages office assignments and relocations
- Continually reviews staffing levels to maintain effective staffing ratios and monitors paralegal usage and workflow as needed
- Assists with integrating new attorneys, including lateral shareholders, into the firm; works with departing attorneys and administrative managers on exit procedures
- Directly engages where and when needed to support each office operational functions to ensure needs and services are met
- Reviews and approves/denies expense reports submitted for reimbursement by attorneys and staff in accordance with firm and offices' policies
- Creates and fosters a collegial environment of teamwork and esprit de corps
- Demonstrated ability to provide outstanding client/customer service ethic, meet high quality standards for services and meet or exceed internal and external client expectations
- Business acumen must include uncompromising integrity, sound leadership experience, and the ability to effectively manage change
- Willingness and ability to adapt one's management and communication styles based on the situation, audience, and cultural needs
- Excellent emotional intelligence, interpersonal and communication skills (oral and written), professional demeanor, and presentation
- Analytical with strong problem-solving and decision-making skills, takes initiative and uses good judgment, excellent listening and follow-up skills
- Ability to apply financial information in a dynamic business environment to not only keep fundamentals strong, but to influence positive change
- Proven success in working well, being influential, and communicating effectively with senior leadership and staff, including presenting ideas in a clear, succinct manner
- Highly motivated with the ability to manage multiple priorities, deliver on-time work products, and move projects along with minimal prompts
- Adapt to a fast-paced, high pressure environment to achieve business goals and objectives
- Experience in finding creative solutions to administrative encounters; being a trusted resource for attorneys to raise challenges with their administrative and staff support
- Strong attention to detail
- Bachelor's Degree in Business, Organization Development, Human Resources, or related field required
- Minimum of ten years of experience in a management or leadership position in a professional services organization
- Strong business experience in human resources, accounting, finance, marketing, technology, and facilities management
- Proficiency with Windows-based software and Microsoft Office Suite, including Word, Excel, and Outlook
- Exceptional computer skills with the ability to learn new software applications quickly