- High school diploma or equivalent required, and college degree preferred.
- Previous hotel Front Desk and Marriott brand experience is preferred
- Marriott PMS experience a plus.
- Assist guests with arrival and departure from hotel, while providing positive guests experiences.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines
- Collaborate with other hotel departments to provide an exceptional experience to each guest.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Provide information about the hotel and local area, and offering our full range of upscale hotel amenities and services.
- Maintain confidentiality of all guests and hotel information
- Exhibit attention to detail in order to ensure security of guest room access.
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
- Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
- Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the "Make it Right" established guidelines.
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
- Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
- Perform any other job related duties as assigned.
- Ability to access and accurately input information using a moderately complex computer system
- Able to handle cash and credit transactions.
- General knowledge of local area attractions and transportation.
- Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
- Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates and guests.
- Command of the English language both written and verbal.
- Ability to multi-task, and prioritizes with excellent follow up skills and customer service.
- Regular attendance in conformance with the standards is essential to the successful performance of this position.
- Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Physical Demands
- Some lifting may be required. This position may require 75%+ or more of time on their feet.
-
Front Desk Agent
1 week ago
The Roslyn, Tapestry Collection by Hilton Roslyn, United StatesWe are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Front Desk Agent ? Front Desk Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to ...
-
Front Desk Agent
1 week ago
Pyramid Global Hospitality Saddle Brook, United States Full timeOverview · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: Greet customers immediately with a friendly and sincere welcome ...
-
Front Desk Agent
2 weeks ago
The Ned New York, United StatesWho We Are... · The Ned NoMad is a new members' club and hotel that opened in the heart of New York in summer 2022. It's the first international 'Ned' site to open following the launch of The Ned London in 2017. · The Property... · Located in The Johnston Building and formerly th ...
-
Welcome Desk Agent/Front Desk Agent
1 week ago
Canopy by Hilton Jersey City Jersey City, United StatesJob Description · Job DescriptionCanopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we ar ...
-
Front Desk Agent
3 days ago
Marriott International, Inc Hauppauge, United States Full timeAdditional Information Pay: $17.00/hour · Job Number · Job Category Rooms & Guest Services Operations · Location Residence Inn Long Island Hauppauge/Islandia, 850 Veterans Memorial Hwy., Hauppauge, New York, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · ...
-
Front Desk Agent
1 week ago
Blue Sky Hospitality Solutions Weehawken, United StatesAbout the Front Desk Agent Position · We're seeking a motivated and friendly Front Desk Agent to join our team. From greeting clients to answering phone calls, you'll be one of the first staff members our customers interact with, so strong customer service skills are a necessity ...
-
Front Desk Agent
6 days ago
sulekha New York, United StatesFront Desk Agent Jobs in Brooklyn, NY *Work Experience***0 - 3 Years** *Job Role**Work Experience***0 - 3 Years** *Job Role**Work Experience***0 - 3 Years** *Job Role**Work Experience***0 - 3 Years** *Job Role**Work Experience***0 - 3 Years** *Job Role**Work Experience***0 - 3 Ye ...
-
Front Desk Agent
3 weeks ago
Crescent Hotels & Resorts New York, United StatesWe are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing ef Front Desk, Agent, Processing ...
-
Front Desk Agent
1 week ago
Qonten New York, United States**Front Desk Agent** · | Wed, 08 Dec :00:27 GMT · Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Assist guests with arrival and departure from hotel, while providing positive guests experiences. Promptly answe ...
-
Front Desk Agent
3 weeks ago
Shaner Jacksonville Beach, United StatesThe Front Desk Agent/ Guest Service Representative provides superior guest service and maintains complete knowledge of all hotel features, services and outlet hours of operation, as well as local information and directions for our guests. Main duties Front Desk, Agent, Suite, Spr ...
-
Front Desk Agent
1 week ago
Blue Sky Hospitality Solutions Hasbrouck Heights, United StatesAbout the Front Desk Agent Position · We're looking for an agreeable Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance. · The i ...
-
Front Desk Agent
5 days ago
Crescent Hotels & Resorts New York, United StatesAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We und Front Desk, Agent, Processing, ...
-
Front Desk Agent
6 days ago
Crescent Services New York, United StatesWe are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding gu ...
-
Front Desk Agent at
3 weeks ago
Nicholson Plumbing Hudson, United StatesJob Description · Job DescriptionNicholson Plumbing in Hudson, MA is looking for one front desk agent to join our team. Our ideal candidate is attentive, ambitious, and hard-working. · Responsibilities · Greet and welcome guests in a friendly and professional manner · Answer and ...
-
Front Desk Agent
1 week ago
BINGHAMTON MOTOR INN CORP Edgewater, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Employee discounts · Flexible schedule · Free uniforms · Training & development · Benefits/PerksFlexible Scheduling · Career Advancement Opportunities · Competitive Compensation · Free Uniform · Employee Disco ...
-
Welcome Desk Agent
1 week ago
Marriott New York, United StatesMarriott Hotels Broadway [Front Desk / Guest Service / Reservation Agent] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They ...
-
Front Desk Agent
4 weeks ago
Brickyard Properties llc New York, United StatesJob Description · Job DescriptionWe are seeking a Front Desk Agent to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. · Responsibilities: · Sign Guest in and out of Property · Confirm phone and online reserv ...
-
Front Desk Agent
1 day ago
BLUE MEADOW, LLC New York, United StatesJob Description · Job DescriptionWe are seeking a Front Desk Agent to become a part of our team You will accommodate patrons, Provide access control for the property, Provide safety and health for the property by keeping tenants and guest safe, as well as identify areas of improv ...
-
Front Desk Agent
6 days ago
Maternal Fetal Medicine Associates New York, United StatesAbout the Organization · Maternal Fetal Medicine Associates, and its affiliate, Carnegie Imaging for Women is a prestigious growing medical practice located on the Upper East Side. · From pre-conception counseling through delivery and recovery; from leading edge diagnostic ultra ...
-
Front Desk Agent
6 days ago
StepStone Hospitality Long Island City, United StatesLooking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY · Administration · •Register and assign rooms to guests. · •Issue room key and escort instructions to Guest Service Agent or directly to guest. · •Sort and tra ...
Front Desk Agent - Uniondale, United States - Blue Sky Hospitality Solutions
Description
Position:
Front Desk Agent
Date:
Aug 2022
Reports to:
Front Office Manager
JOB SUMMARY
The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
CANDIDATE PROFILE
Experience:
JOB ESSENTIALS
Other
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
X
X
