Assistant Manager - San Mateo, United States - Mathnasium (ID: 2406101)

Mathnasium (ID: 2406101) San Mateo, United States

2 days ago

Description

Job Description

Job DescriptionBenefits:

401(k)
401(k) matching
Bonus based on performance
Opportunity for advancement
Training & development

Who We Are:
Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method the result of decades of hands-on instruction and development has been transforming the lives of children through math since 2002 and continues to be shared through in-person, online, and hybrid instruction.

Position Summary
The Mathnasium Assistant Manager is responsible for enrolling students, communicating with parents and ensuring education quality via teamwork, in addition, providing educational support and leadership to the instructional floor.
This position doesn't require higher math knowledge, and we are happy to talk to you as long as you are willing to learn math again. We will train you

Assistant Managers engage in enrollment activities daily, such as making care-calls, following up with warm leads to schedule center visits, conduct math assessments to students, and having an enrollment conversation with potential customers.
They are also the go-to-person for parents and students for any issues or questions regarding student progress, center policy by providing exceptional customer service.
Assistant Managers also complete administrative tasks, provide instructional support, they are also involved with training, coaching, and developing the instructional staff to achieve top performance in their roles.

Role & Characteristics:
Assistant Center Principles, Educational Experts, and Administrators
Manage all aspects of center operations to ensure it runs efficiently

Assume responsibility of ensuring all administrative duties, such as, creating binders for students, entering student progress into the center management system, and coordinating with Upper Management to modify student learning plans/workout plans, are properly completed
Position students and team members for success by providing them with the educational material they need
Administer educational assessments to diagnose learning gaps in order to create learning plans for students
Take accountability/ownership of decisions, actions, choices, and outcomes

Sales Managers and Customer Service Specialists:

Successfully enroll leads in person or over the phone in the Mathnasium program by staying customer focused, utilizing Mathnasium sales tools, overcoming obstacles to sell the program, and building personal relationships to ensure exceptional customer service and satisfaction
Positively interact and engage with parents to build rapport, establish trust, and answer any inquires
Ensure parents and students have a positive customer experience
Instructional Leaders, Trainers, and Support: Take ownership of providing support to the instructional floor and staff, ensuring students achieve educational success, team members provide exceptional instruction using Mathnasium methodology, and instructional leadership manage the flow of students appropriately
Provide on-the-job training/coaching as needed to help employees achieve top performance
Join the instructional staff in providing instruction to students, when necessary
Build relationships with team members in order to effectively motivate and lead them
Quickly identify employees needs, and provide appropriate training, coaching, and feedback to enhance team members performance in their roles
Develop team effectiveness by enhancing team communication and collaboration to help foster a positive working environment for all employees

Additional Responsibilities:

In addition to conducting all the tasks and maintaining all the competencies of the Assistant Manager position, this role required to have knowledge and be competent on all the tasks and competencies of the Instructor, and Lead Instructor positions as well.

Qualifications:

REAL passion to help others, REAL curiosity about people (both children and adults)
Ability to learn new ideas, cope and adapt quickly and easily to change in a fast-paced environment
Excellent communication, multitasking, and organizational skills
Respect the diversity and backgrounds of parents, children, staff, and community
Passionate about working with children
Strong interpersonal skills, ability to work as part of a highly productive team
Professionalism, flexibility and a good attitude
Experience managing an office, including ordering office supplies and resolving simple IT issues preferred

Previous experience in a lead position with an education institution with school-aged children is preferred, previous experience with Mathnasium is highly preferred

Hours: 28-40 hours/week

Full time employees are eligible for benefits such as PTO, Health Insurance, Dental and Vision Insurance after 90 days of employment.

Center Hours (varies by location):
Monday-Thursday: 11pm-7pm
Saturday: 9am-5pm

Job Types: Full-time, Part-time

Salary: $ $28.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium"). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.

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