patient call center agent - Brooklyn, NY , USA, United States - Tru Medical Management

Description

Patient Call Center Agent Job Responsibilities and Duties:

· Answer all incoming calls, and address patient's inquiries, needs, complaints, or other issues
· Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
· Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
· Assisting in patient translation, if required
· Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
· Confirm patient visits for next day appointments
· Identify and escalate issues to management
· Complete daily call logs and reports
· Sorting and filing all incoming fax correspondence
· Other duties as assigned

Patient Call Center Agent Qualifications and Skills:
· High school diploma or equivalent
· Superior active listening, verbal, and written communication skills
· Knowledge of customer service practices and principles
· Excellent data entry and typing skills
· Ability to handle stressful situations appropriately
· Fluency in Spanish
· EMR experience a bonus

Benefits:

• Holiday pay


• Commuter benefits


• 401K


• Bereavement leave


• On-the-job training


• Paid time off


• Paid training


• Promotional/growth opportunities


• Full-time/Part-time opportunities

Job Types: Full-time, Part-time

Education:

• High school or equivalent (Required)

Experience:

• Customer Service in a medical setting: 1 year (Required)

Language:

• Spanish (Required)