IT Technician II - Anaheim, United States - North Orange County Community College District

Description

Position Details

Classification Information

Classification Title
IT Technician II

Salary Range
$6,503 - $7,848 Per Month

Salary Schedule Information

Click Here for Current Classified Salary Schedule

Position Information

Job Title
IT Technician II

Position Number
CCC689

Location
Cypress College

Department
CC Academic Computing

Percentage of Employment
100%

Months of Employment
12 Months Per Year

Work Schedule
Monday - Friday, 8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs.)

About Us:

Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students' educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 60,000 students and serve a population of over one million people, annually Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California's premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education.

The ideal candidate will share Cypress College's commitment to diversity, equity, and inclusion. The Cypress College student body is incredibly diverse, with over 46% Latinx, 24% Asian/Pacific Islander, 16% Caucasian, 4% African American, and 0.18% American Indian/Alaskan Native. Students from over 30 countries join our International Student program every year. The College believes in creating an inclusive and multicultural learning experience where faculty and staff from diverse backgrounds can contribute to the development of our students.

Cypress College is ranked 3rd in the nation (among community colleges between 5,000 and 15,000 students) for the quality of faculty/teaching and 1st in California (out of 114) in the 2018 and 2020 Best Community Colleges report by Cypress College epitomizes an environment of academic excellence, underscored by our 53% completion rate, a full 7% higher than the state average. Whether it is vocational studies such as our T-TEN program, a collaboration with Toyota Motor Corporation which is ranked #1 in the nation, or academic programs, such as English and ESL, where the success rate of our students is 15% higher than statewide averages, Cypress College sets the benchmark for excellence. Cypress College is designated as a Hispanic Serving Institution (HSI) and was awarded a DHSI Title V grant in 2019, as well as named an Equity Champion for our support for Latinx transfer in 2021 and 2022. The college is also eligible for designation as an Asian American, Native American Pacific Islander Serving Institution (AANAPISI). Cypress College is proud of its many programs that serve our diverse student body, such as the Legacy and Puente programs. The College provides many avenues of support for our faculty and staff through networks that include the Latino, Asian/Pacific Islander, Black, and LGBTQ Faculty Staff Associations.

College employees are guided by the five core values of Excellence, Integrity, Collegiality and Inclusiveness, centered in Equity. We are a Guided Pathways institution, and our comprehensive Student Services programs support and enhance strategic goals related to access, retention and persistence initiatives on campus. In partnership with instructional faculty, our student services staff and faculty strive to implement innovative strategies to ensure all students succeed and experience a culturally relevant environment on campus.

Cypress College is an equity-minded institution, committed to ensuring all students are supported on their academic journey. We invite you to be a part of this celebrated and diverse community of learners where we put students first. More information can be found at We invite you to join the Cypress Academic Computing Technology (ACT) team.

The Cypress College Academic Computing Technologies team (ACT) is committed to delivering on a model, 21st century educational technology footprint, fulfilling a promise to be an active part of ensuring the academic success of our students and community. We empower our faculty and staff through effective technology adoption and directly support all IT needs and resources of the campus. Our team strives for digital transformation, supporting our institution's goal of providing equitable access to critical technology resources essential for a student ready campus.

The Cypress ACT team is dedicated to core values of Service, Accountability, Professionalism, Stewardship, Inclusiveness, and we strive to model a Growth Mindset in all we do.

What We Offer:

• 100% employee medical premium coverage and a contribution toward dependent coverage (up to $9,051.21 for one dependent or $14,481.50 for two or more dependents annually)
• Fringe allowance to be used at employee's discretion (up to $2,646.10 annually)
• Voluntary (Medical/Dependent Day Care) Flexible Spending Account
• $50,000 life insurance benefit
• Deferred Compensation Program (403(b)/457 plans)
• Retirement Pension Plan (CalSTRS/CalPERS)
• Abundant Professional Growth & Development Opportunities (Receive up to $3,500 annually)
• 20 paid holidays + Paid vacation
• Cumulative sick leave
• Flexible/Hybrid Work Program: 3 days in office/2 days remote (Management approval required; may vary by Department/Position)
• Summer schedule (exceptions apply)
• Receive Premium Pay for years of continuous service: From 5% at 5 years, up to 36% at 36 years
• District paid employee post-retirement medical (for those who qualify)
• Employee Assistance Program
• Environment that fosters diversity and inclusion
• Progressive and innovative culture
• Opportunity to participate in various Faculty & Staff Associations

Primary Purpose

This position is responsible for installing and maintaining computer hardware and software; maintaining and installing local area network systems; and providing technical assistance and guidance to end users.

Essential Functions

Examples of essential functions are interpreted as being descriptive and not restrictive in nature.

Job Description

Installs, configures, tests, and maintains hardware and software including workstations, printers and other computer-related devices, and new and upgraded software. Develop scripts to distribute images and installation packages. Create, test, manage, troubleshoot and maintain operating system images for all platforms in production.

Troubleshoots and resolves technical problems providing technical maintenance and repair support to end users. Manage out-of-warranty hardware repairs including recommendations of parts to be ordered. Directs more complex problems to higher level technical personnel and/or arranges for equipment service for major repairs.

Maintains network systems and servers; installs and configures network software and interfaces at workstation level; maintains network security; configures software, user accounts, and web pages for District departments and personnel.

Manages the phone system and main circuit; communicates with staff on phone requests and issues.

Configures and test video conference equipment with Service Provider; schedules video conference for the District and for all other community colleges.

Runs and monitors the daily production schedule and operates Enterprise Server Systems. Assists with Server installations and setups.

Processes work requests and prioritizes tasks maintaining records of completed tasks. Create, test, manage, troubleshoot and maintain documentation including: checklists for image creation, driver versions per image, image updates in progress and required.

Researches and determines appropriate need for workstation hardware, software, printer and copier; provides recommendations on the purchase of hardware, software and peripherals and maintains contact with technology vendors.

Assures compliance with technical standards and software copyright laws; assures adherence to safety codes and regulations applicable to working with high voltage.

Prepares and maintains a variety of records, logs and reports concerning work procedures, materials, parts, inventory and the repair and maintenance of equipment and software. Evaluate equipment to determine whether to repair in-house, send out, or surplus.

Communicates with other departments and staff to determine their technology needs and provides solutions.

Train team members in technical areas to improve skills. Develop, conduct and provide technical training and assistance for technical staff and end users; writes and updates technical and user documentation.

Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

Deliver, assemble and install instructional media equipment; assure that multimedia systems are properly installed and functioning correctly.

Performs a variety of skilled and technical duties related to the troubleshooting, repair and adjustment of multimedia systems and other computer equipment.

Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events.

Performs related duties as assigned.

Working Relationships

The IT Technician II maintains frequent contact with various District departments and personnel, vendors and outside contractors.

Knowledge, Skills and Abilities

Knowledge of current computer hardware, software and related peripherals

Knowledge of various computer software applications

Knowledge of video conference equipment

Knowledge of the District telephone system, maintenance and repair

Knowledge of web page creation, publication and maintenance

Knowledge of principles and practices of electronics as related to computer hardware and peripherals

Knowledge of electronic theory and circuit analysis skills

Knowledge of the principles, practices and techniques of training and providing technical instructions

Knowledge of the correct English usage, grammar, spelling, punctuation and vocabulary

Ability to analyze situations accurately and adopt a certain course of action

Ability to plan, organize and prioritize work

Ability to lift up to 80 pounds

Ability to meet schedules and time lines

Ability to communicate effectively, both orally and in writing

Ability to understand and follow oral and written directions

Ability to establish and maintain effective working relationships with others

Special Requirements

Coursework must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

Minimum Qualifications

Two (2) years of college coursework in Computer Electronics, computer Sciences or a related field.

Minimum of four (4) years' experience installing and maintaining hardware and software in a network environment.

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Desirable Qualifications

Experience serving in a lead role for an IT helpdesk in an educational environment.

Demonstrated experience implementing, or administering a Jamf MDM environment to image, update and manage Apple computers.

Demonstrated experience implementing or administering a Microsoft InTune/Autopilot MDM environment to image, update and manage Windows computers.

Demonstrated experience leading technical teams to complete technology based projects.

The ability to address the needs of highly diverse student and/or employee populations.

Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.

Working Conditions

College or District information systems office environment; subject to lifting heavy boxes and equipment (up to 80 pounds unassisted); subject to repetitive bending, stooping and use of upper extremities; subject to exposure to electrical hazards.

Number of Vacancies
1

Posting Detail Information

Posting Number
P

Desired Start Date

Open Date
06/04/2024

Close Date
06/18/2024

Special Instructions Summary

Work Schedule: District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate.This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within six (6) months.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "N/A" (not applicable). Do not use terms such as "see resume" or "see attached".

The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Minimum Qualifications - Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).

Minimum Qualifications - Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.

Reasonable accommodations for applicants with disabilities may be requested by calling at least three business days in advance of the scheduled examination/interview date.

Evaluations of foreign degrees and/or coursework are required. See our website at for information regarding evaluation of foreign degrees.