-
Guest Services Agent
3 weeks ago
Charles Hotel Cambridge, United StatesJob Summary: · In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with entr ...
-
Gust Service Agent
2 weeks ago
Ocean Havens Boston, United StatesPosition: Guest Service Agent, Front Desk at Ocean Havens · Job Summary: The Guest Service Agent is responsible for providing exceptional customer service to guests of the Inn & Marina in Boston, Massachusetts. This is a full-time, hourly position in the hospitality industry and ...
-
Guest Service Agent
1 week ago
Boston Harbor City Cruises Boston, United States Part time**Boston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston.** · **Salary Range: $15/hr** · **About You**: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · **About the Opportunity**: · We are currently ...
-
Passenger Service Agent
1 week ago
PrimeFlight Aviation Services, Inc. Boston, United States**INTRODUCTION** · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you** · **Perks of the jo ...
-
Guest Service Agent
1 week ago
The Whitney Hotel Boston, United StatesOverview: · **Opportunity: Guest Service Agent** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Your Growth Path** · Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Mana ...
-
Guest Service Agent
1 week ago
The Whitney Hotel Boston Boston, United States**Overview**: · **Opportunity: Guest Service Agent** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Your Growth Path** · Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales ...
-
Guest Services Agent
4 days ago
Courtyard Boston Cambridge Cambridge, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Sales & Service Agent
1 week ago
Metro Credit Union Chelsea, United StatesOur Member Service Center is growing As the face of Metro, this team is responsible for delivering quality service on a range of operations and products. You are the face of Metro, representing the Credit Union in a positive manner while processing transactions accurately and eff ...
-
Guest Services Agent
5 days ago
Onyx Boston, United StatesCity, State: · Boston, Massachusetts · The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. · ESSENTIAL DUTIES AND RESPONSIBILITIES: · - Operate the front ...
-
Guest Services Agent
1 week ago
Olshan Properties Boston, United States**Position Summary** · Our team is looking to add an upbeat Guest Service Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have ou ...
-
Guest Service Agent
1 week ago
The Langham Boston Boston, United States**Perks**: · Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more. · **PURPOSE AND OBJECTIVES OF POSITION** · Providing an exceptional guest experience to ensure guests memorable stays through anticipatory servic ...
-
Guest Service Agent
3 days ago
Hampton Inn & Suites Watertown, United StatesCity, State: · Watertown, Massachusetts · The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. · ESSENTIAL DUTIES AND RESPONSIBILITIES: · - Operate the fr ...
-
Bos Lead Passenger Service Agent
2 weeks ago
Swissport International AG Boston, United StatesOverview: · Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide ...
-
Guest Service/ Front Desk Agent
3 weeks ago
FAIRMONT Boston, United States**Company Description** Why work for Accor?** · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so tha ...
-
Guest Service Agent
2 weeks ago
Hyatt House Boston/Waltham Waltham, United States**_Come for a JOB, stay for a CAREER._**: · **ABOUT US** · At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an env ...
-
Guest Service Agent
4 days ago
Hyatt House Boston/Waltham Waltham, United States**_Come for a JOB, stay for a CAREER._**: · **ABOUT US** · At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an env ...
-
Guest Services Agent
1 week ago
Aimbridge Hospitality Cambridge, United StatesIn this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. Joining The Charles Hotel surrounds Guest Service, Agent, Guest, R ...
-
Guest Services Agent
3 weeks ago
Aimbridge Hospitality Cambridge, United StatesAimbridge Hospitality - Charles Hotel [Front Desk Agent / Concierge] As a Guest Services Agent at Aimbridge Hospitality, you'll: Greet and register the guest; Provide outstanding guest service during their stay; Settle the guest's account upon completion of their stay; Answer gue ...
-
Guest Service Agent
3 weeks ago
Lenox Hotel Somerville, United States Full timeCambria Boston-Somerville · Guest Service Agent - Full Time · The Cambria Boston-Somerville is currently seeking an enthusiastic Guest Service Agent to join the Front Desk team. · Sitting at the border of Somerville and Cambridge, Cambria is the embodiment of its location, de ...
-
Guest Services Agent
1 week ago
Aimbridge Hospitality Cambridge, United StatesIn this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with entrepreneurial, li ...
Guest Services Agent - Cambridge, United States - Courtyard Boston Cambridge
Description
Compensation Type:
Hourly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.
gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in London, New York, Dallas, and Seattle.Location:
The newly renovated Courtyard by Marriott, Boston-Cambridge is nestled on the banks of the historic Charles River, home of the Head of the Charles Regatta.
A short walk puts you in Harvard and Central Square, where there are a variety of restaurants and night life to choose from.
Overview:
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Qualifications:
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.