Patient Outreach - Fargo, United States - Arkos Health
Description
This position is in Fargo, NDOur Organization:
Welcome to Arkos Health We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients.
Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and accessible community-based services allowing our clients to live healthier, more independent lives.
How do we do this? Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations.Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.
How You'll Make a Difference:
Arkos Health is seeking a Care Services Coordinator.
The Care Services Coordinator will be responsible for facilitating care for patients by coordinating and scheduling with Arkos Health field providers.
Care Service Coordinators support the patients through timely, high quality, and efficient health care. The Care Service Coordinator serve as the front-line contact to patients with Arkos Health.Care Services Coordinators contact and educate patients on the services Arkos Health can provide; access patients' current needs and referring patients to both health care and social work professionals to maximize their health care experience and outcomes.
Our Care Service Coordinators are empathetic and intuitive communicators and essential to establishing our relationship with patients.Essential Duties and Responsibilities:
Provide phone support to all transitional/post-acute teams through inbound/outbound call management of all patient needs
Provide explanations of all services and obtain verbal consent from patients for the transitional/post-acute team and clinical services
Coordinate and manage schedules for the transitional/post-acute and clinical services teams in accordance with contracted agreement of all health plans and referring providers
Initiate timely patient contact, obtain required documentation of CSA, and scheduling for the department
Act as a liaison with the referral sources, transitional/post-acute team, clinical services, and health plans for coordination of orders, supplies, appointments, and medical records
Upload all orders, field documents, and requested records to the patient's charts for the clinical services team
Qualifications and Skills:
High school diploma or GED required
Some college or medical certification preferred
Previous customer service knowledge preferred
MA/CNA preferred but not required
Healthcare experience preferred
Knowledge of medications, medical terminology and patient care preferred
Bilingual is a huge plus
Weekend availability is not required, but is a plus
Benefits:
Employer-paid Medical premiums at no cost to you
Employer-paid Dental premiums at no cost to you
Employer-paid Vision premiums at no cost to you
Employer-paid Short-Term Disability premiums at no cost to you
Employer-paid Life Insurance premiums at no cost to you
Employer matching 401(k)
15 days annual combined sick/vacation and 9 days of holiday during your first year
Your Birthday off
Must complete ourCulture Index Survey.
Take the assessment This is not a pass/fail test and does not measure intelligence.
Arkos Health EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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