- Greet and assist guests with enthusiasm
- Uphold positive interactions and avoid negativity
- Enforce facility policies and procedures
- Manage check-in procedures and payments
- Assign key tags for monthly memberships
- Maintain knowledge of pricing, events, and equipment
- Complete assigned tasks per management's instructions
- Experience working with various age groups
- Flexible schedule including nights and weekends
- Proficiency in using computers and related tools
- Strong verbal and written communication skills
- Ability to focus in a fast-paced environment
- Outstanding guest service and organizational skills
- Capacity to multitask and prioritize effectively
- Remain calm under pressure
- Respectful and team-oriented attitude
- Initiative-driven and safety-conscious
- Minimum age requirement is 16 years old
- Standing for extended periods
- Proficient use of climbing equipment
- Ability to belay manually in emergencies
- Lifting up to 40 pounds
- Adherence to uniform guidelines
- Intermittent noise levels in the facility
- Previous climbing experience or eagerness to learn
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Climbing and Adventure Team Member - Birmingham, United States - The Sports Facilities Companies
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Description
Job Description
Join Our Climbing & Adventure Team at Hoover Met Complex
Welcome to Sports Facilities Management, LLC
Location: Hoover, AL
Department: Operations
Reports to: Climbing Supervisor
Status: Part-Time/Seasonal
About the Company:
At Hoover Metropolitan Complex, we are passionate about sports, recreation, and entertainment. Join our team for a rewarding experience focused on fun and personal growth, while contributing to the community's well-being. We are part of The Sports Facilities Companies (SFC), a leading organization in managing sports, wellness, and events facilities. Our collaborative environment offers endless opportunities for career advancement within a thriving industry.
Position Summary:
As a Climbing & Adventure Team Member, your role involves ensuring an exceptional climbing experience for all guests. You will provide assistance and guidance throughout their visit, with initial and ongoing training to enhance your skills.
Key Responsibilities:
Minimum Qualifications:
Working Conditions and Physical Demands:
Preferred: