- Position Summary: Assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
- Strives to create and maintain a culture of safety and service excellence through the following accountabilities:
- Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
- Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view.
- Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC.
- Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.
- Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
- Ensure patient/family confidentiality, safety and security.
- Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.
- Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability.
- Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks.
- Participates in Entity and Department wide initiatives for
- Patient /Employee safety
- Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
- Takes accountability for ensuring patient/work areas are neat and clean.
- Orders supplies, as requested, for practice/department.
- As per practice/department protocols and/or measurements: answer phones/retrieve voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC.
- Schedule patient appointments (on phone or in person) accurately and completely:
- Utilizes knowledge of schedules and protocols
- Uses proper billing area/appointment location
- Cancels/reschedules appointments as needed and changes appointment status in EPIC
- Communicates changes to patient and confirms appointments.
- If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine.
- Responsible for arriving/departing activities of patient at practice and performs point of service activities
- Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly
- Finalizes all check-out procedures as per practice protocol
- Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise.
- Issues referrals and obtains pre-authorizations for patients as required
- Successfully navigate and resolve EPIC work queues – escalate as needed
- Perform other duties as requested or assigned.
- Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral.
- Achieves proficiency in automated systems; such as EPIC APM and EMR (includinginbasket), hospital based EMRs (where necessary),Navinet, credit card machines, IPayment, etc.
- Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols
- Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration
- Records receipts according to practice protocol so as to ensure appropriate end of day reconciliation. Participates in cash reconciliation delineations.
- Generates/runs reports, as requested, related to front-end processes
- Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges.
- Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required).
- Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME,etc)
- Flexible and readily adopts new processes and is engaged in practice operation changes.
- H.S. Diploma/GED and 2+ years Medical office experience or customer service experience.
- Bachelor's Degree preferred.
- Thorough knowledge of third party insurance coverage guidelines.
- Must successfully complete/pass EPICschedgistrationtraining/tests.
- EMR skills
- Computer knowledge and skills.
- Ability to speak English for a business setting.
- Customer-focused communication skills (verbal/written).
- Critical thinking and multi-tasking skills.
-
Guest Services Associate
6 days ago
Jewish Community Center Cherry Hill, United StatesJob Description · Job DescriptionThe Katz JCC, a vibrant non-profit community center, seeks a part time Guest Services Associate to provide welcoming friendly service to all guests and members of the JCC in person, over the phone and with use of technology via LIVE chat. · The G ...
-
Patient Services Associate
16 hours ago
Pennsylvania Medicine Cherry Hill, United StatesPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, ...
-
Guest Services Associate
5 days ago
Jewish Community Center Cherry Hill, United StatesThe Katz JCC, a vibrant non-profit community center, seeks a part time Guest Services Associate to provide welcoming friendly service to all guests and members of the JCC in person, over the phone and with use of technology via LIVE chat. · The Guest Services Associate is the ma ...
-
Patient Services Associate
2 weeks ago
Pennsylvania Medicine Cherry Hill, United StatesPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, ...
-
Guest Services Associate
2 days ago
Jewish Federation of Southern NJ Cherry Hill, United StatesOversees daily operations of the JCC amenities and ensures that they are operating properly for the use of our JCC members. Greet members using the second-floor wing of Fitness and Wellness and aide in any questions or services the member may need. · Flexibility in availability a ...
-
Guest Services Associate
3 weeks ago
Jewish Community Center Cherry Hill, United StatesJob Description · Job DescriptionOversees daily operations of the JCC amenities and ensures that they are operating properly for the use of our JCC members. Greet members using the second-floor wing of Fitness and Wellness and aide in any questions or services the member may need ...
-
Customer Service Branch Associate
3 weeks ago
Sherwin Williams Cherry Hill, United StatesThe Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, a Customer Service, Branch Asso ...
-
Guest Services Lead Associate
20 hours ago
Jewish Federation of Southern NJ Cherry Hill, United StatesJob Summary: · To provide welcoming, friendly service to all guests and members of the JCC and Federation agencies in person, over the phone and via e-mail. The Guest Services Lead Associate will assist the Member Experience Manager and Assistant Director of Membership by acting ...
-
Customer Service Branch Associate
3 weeks ago
The Sherwin-Williams Company Cherry Hill, United StatesThe Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, as needed. · The individual se ...
-
Customer Service Associate/Call Center
4 weeks ago
PeopleShare Pennsauken Township, United States Permanent· Customer Service Associate I - Pennsauken, NJPay Rate: $18-$20 per hourLocation: Pennsauken, NJSchedule/Hours: Monday to Friday, 8:00 AM - 4:30 PM · Responsibilities for Customer Service Associate:Respond promptly and professionally to all incoming customer inquiries via phone ...
-
Support Services Associate
1 week ago
Cooper University Health Care. Camden, United States Part timeAbout Us · At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technolo ...
-
Fitness & Wellness Guest Services Associate
3 days ago
Jewish Federation of Southern NJ Cherry Hill, United StatesThe Fitness & Wellness Guest Services Associate is the main point of contact to all entering and inquiring about the JCC. Associate must be able to multitask in a busy environment in a friendly welcoming manner. To provide welcoming friendly service to all guests and members of t ...
-
Service Associate
3 weeks ago
Rite Aid Delran, United StatesWorks in a fast-paced production environment known as an automated central fill pharmacy. Performs warehouse operations such as packing prescriptions, receiving, put away, cycle count process and shipping. Maintains continuous, consistent work flow i Associate, Inventory, Packagi ...
-
Service Associate
3 weeks ago
Rite Aid Delran, United StatesWorks in a fast-paced production environment known as an automated central fill pharmacy. Performs warehouse operations such as packing prescriptions, receiving, put away, cycle count process and shipping. Maintains continuous, consistent work flow in order to meet daily producti ...
-
Patient Services Associate
3 weeks ago
Penn Medicine Cherry Hill, United States**Description** · Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration w ...
-
Patient Services Associate
2 days ago
Penn Medicine Cherry Hill, United States**Description** · Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration w ...
-
Cashier - Service Associate PT
5 days ago
Rite Aid of New Jersey Inc Barrington, United StatesService Associate · Contribute to our mission to improve Health and Wellness in your community. · Become a Rite Aid Service Associate, today · As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients. Your p ...
-
Guest Services Lead Associate
4 weeks ago
Jewish Community Center Cherry Hill, United StatesJob Description · Job Description · Job Summary: · To provide welcoming, friendly service to all guests and members of the JCC and Federation agencies in person, over the phone and via e-mail. The Guest Services Lead Associate will assist the Member Experience Manager and Assis ...
-
Associate Director of Residential Services
3 weeks ago
Jewish Federation of Southern New Jersey Cherry Hill, United StatesPrimary Responsibility: · Provides licensing oversight and management of 8 special needs quads under the direction of the Director of Residential Services. Supervises residential management staff to plan holistic services that support emotional, physical, and social well-being o ...
-
Patient Services Associate I
2 weeks ago
Thomas Jefferson University Philadelphia, United StatesResponsibilities · SIGN ON BONUS FOR ELIGIBLE NEW HIRES · The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily w ...
Patient Services Associate - Cherry Hill, United States - Penn Medicine
Description
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Job Title: Patient Services Associate
Entity: CPUP
Department: Central Registration
Location: Penn Medicine Cherry Hill, 1865 Route 70 East
Hours: Part time, 20 hours per week, Monday - Thursday 6:30am to 11:30am
**Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania **
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Job Duty/Responsibilities:
Safety:
Patient Service:
Financial:
Regulatory Compliance:
Change Management:
Required Education:
Preferred Experience:
Required Experience:
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 220101