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    Automotive Service Advisor for Mobile Service - Madison, United States - Metro Ford of Madison

    Metro Ford of Madison
    Metro Ford of Madison Madison, United States

    3 weeks ago

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    Description
    As a Mobile Service Advisor, you will own our customer's experience in mobile service. You will schedule and manage a team of mobile service technicians.

    You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

    From greeting vehicle owners to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
    At Metro Ford of Madison, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Metro Ford of Madison is absolutely critical to its success.

    Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

    Signing Bonus up to $2,500 depending on experience and qualifications.

    What We Offer$50,000-$75,000/yearMedical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingEmployee vehicle purchase planLong term job securityDiscounts on products and servicesResponsibilities Oversee Mobile Service.

    Ensure that customers receive prompt, courteous, and effective service.

    Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

    Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

    Ensures that the daily inventory of technicians' time is consistently sold to service customers.
    Distribute work between technicians efficiently.

    Qualifications1+ years experience preferredOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearance.

    Clean driving recordWilling to submit to a pre-employment background check & drug screenMetro Ford is an equal opportunity employer.


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