Technology & Platform Partnerships Director - San Francisco, CA, United States - Capgemini

Description

Information Technology Management Job Description
We seek a seasoned Engagement Director / Senior Manager to drive complex programs from inception through completion.

As a part of the Digital Customer Experience (DCX) practice, leading engagements based on Capgemini's Customer Experience (CX) and Engagement Management capabilities, the CX Engagement Manager will lead teams of senior functional and technical resources to deliver global, complex transformation programs for our clients.

This position serves as the primary role leading multi-project, multi-domain programs for our largest clients across the mobile, marketing, sales, commerce, and customer service business domains.

Engagement Directors / Sr Managers serve as client-facing leaders, overseeing the day-to-day relationships, providing thoughtful advisory and pragmatic partnership with executive stakeholders.

In terms of delivery, this role will govern the launch, execution, optimization, and close-out of the engagement, including establishing a "benefits management office." The CX Program Engagement Director / Manager has technical and functional competencies to understand and execute digital CX change strategies, deliver planned outcomes, and course-correcting.

RESPONSIBILITIES They will manage senior client executives and their engagement teams, work with various client stakeholders to deliver professional services, and manage business development activities on strategic and global priority accounts.

• Sales Leadership
• Deliver Business Value
• Program Governance
• Executive Influence
• Contribute to the EM Community
• Stakeholder Management This candidate has experience in management consulting, business process improvement/automation, technology implementation leadership, IT operations – or some combination thereof; Martech, eCommerce stacks) o Understanding of Customer Engagement Platforms, Dynamics o Agile/SAFe and continuous delivery models (CI/CD) o Understanding of Cloud Platforms (i.e., AWS, Azure, Google) o Knowledge of technology trends in the Data Analytics/Data Science/Big Data domain o Learning of technology trends in RPA, low code, AI/ML Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Get The Future You Want | Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job:

Project Manager Organization:
NA APPS LOC PRACTICE Title: Engagement Director - TMO

Mobile App Dev Location:
CA-San Francisco Requisition ID:
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