Intake Specialist - Allentown, United States - Community Services for Children

Description

Job Description

Pay Rate: $19.28/hour

Hours per week: 40

Weeks per year: 52

Community Services for Children is Seeking a Self-motivated individual for a rewarding career as an Intake Specialist to provide interested families with early learning resources that will support their child's future success through a friendly comprehensive customer service approach. The position responds to inquiries, assesses family needs, provides local resources and referrals, and reviews family eligibility for all programs. We are a large, well-established, high performing organization located in the heart of the Lehigh Valley. Selected as a 2015, 2017, 2020, and 2021 Top Workplace, CSC is a leader in early childhood education.

Work Environment:

Newly hired Community Services for Children staff members will receive a $500 net monetary incentive. The candidate will receive the $500 payout upon completion of probation.

Job Responsibilities:

• Provide customer service to families of young children seeking information and opportunities to meet child and family needs.
• Provides daily support to customers and staff by managing walk-in visitors, responding to phone and website inquiries as needed.
• Meets with families to conduct a needs assessment and provides information, resources and referrals.
• Develop expertise knowledge of a variety of community resources including related eligibility requirements for early education and human services programs.
• Assist families with completing the Child Care Works application and coordinate schedules for face to Face application interviews for Head Start/Early Head Start/Pre-K Counts.
• Document work and maintain accurate records utilizing appropriate databases and/or electronic file systems.
• Provide translation and interpretation services as needed and assigned.
• Provides back-up support to front desk Facilities Operations Support Specialist to cover lunches, vacation, and other times as needed.
• Completes special projects and other duties as assigned by the Supervisor.

Requirements:

• High School Diploma/GED; Associates Degree in Social Service, Business or Computer Science preferred.
• Bilingual (English/Spanish) required
• Two years related customer service experience
• Advanced knowledge and experience using Microsoft Office programs.
• Proficient with using databases, software, record tracking systems
• Strong interpersonal skills, ability to work with individuals of varying economic, educational and cultural backgrounds
• Valid driver's license, full time use of vehicle
• Hours: Monday through Friday; 8:30am to 5:00pm

Benefits: Full time

• Low cost/rich benefits
• Paid leave for vacation, sick, and personal days
• Thirteen paid holidays
• Agency sponsored 401k retirement plan