Customer Service Representative - Katy, United States - Ledge Lounger Inc

Description

Job Description

Founded in 2011, Ledge Lounger Inc. ("Ledge") is a pioneering luxury pool and patio furniture company that has set new standards in outdoor living. With a strong commitment to innovation, quality, and elegant design, Ledge has quickly risen to prominence in the industry. Our core values – Loyalty, Ethics, Drive, Grace, and Evolve – underpin every aspect of our business, and we're dedicated to fostering a positive and collaborative work environment where these values thrive.

Over the years, Ledge has earned numerous accolades, including multiple appearances on the Inc. 5000 list for fastest growing companies and the prestigious Global Award from Good Design, a testament to our exceptional craftsmanship and design principles. Additionally, Ledge has continuously appeared on Houston's 50Best Places to Work lists for the past 6 years in a row. As we continue to evolve and inspire outdoor spaces worldwide, our passion for quality, creativity, and customer satisfaction remains at the forefront of our journey.

Job Overview:

As a Customer Service Representative at Ledge, you will be the frontline ambassador, embodying our commitment to exceptional service and customer satisfaction. Your primary responsibility will be to engage with customers via phone, email, and live chat, resolving inquiries, troubleshooting issues, and providing product or service information. You will play a crucial role in fostering positive relationships with our clientele, ensuring their needs are met promptly and professionally. Additionally, you will collaborate closely with internal teams to escalate complex issues and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience. This role offers an exciting opportunity to make a meaningful impact and grow within a dynamic and supportive team environment.

1. Cultivate long-lasting relationships with new and existing clients/customers
2. Ensure you are assisting the team toward meeting monthly objectives
3. Attend company product knowledge trainings to understand furniture lines and provide the best service
4. Perform routine tasks required to administer and execute customer service programs
5. Participates in staff meetings and attends other meetings and seminars as needed
6. Participates in customer service department rocks, goals, and systems
7. Performs other work-related tasks as assigned

• 1-3 years' experience working the front lines of customer service (well-known/reputable brands, a plus.)
• Highly skilled in using different computers/programs/software/platforms
• Working knowledge of customer service platforms, especially in call centers, social media, direct messaging, and email (NetSuite, Google Business, Intermedia, a plus.)
• Extenuate positive energy
• Comfortable working on a team
• Proven ability to drive results
• Relentless in the pursuit of exceeding goals and setting higher standards
• Proven experience in customer services avenues
• Self-motivated and able to inspire others to be equally as motivated
• Accepting of feedback and quick to make changes necessary for the success of the team
• Exceptional communication and collaboration skills
• Enthusiastically embrace a high-volume workload, managing multiple tasks, and priorities in a "roll up your sleeves" environment
• Ability to work effectively in a rapidly evolving environment
• Business acumen; must understand the fundamentals of customer service
• Enthusiastic team player with a strong drive to create a positive work environment
• Excellent verbal and written communication skills

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.