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    Dedicated Announcer Supervisor - Brooklyn, United States - Metropolitan Transportation Authority

    Metropolitan Transportation Authority
    Metropolitan Transportation Authority Brooklyn, United States

    1 week ago

    Default job background
    Description
    Position at New York City Transit

    Title:
    Dedicated Announcer Supervisor (ATD/ TD)

    Opens: 3/5/2024

    Closes: 3/19/2024


    Authority:

    TA

    Department:
    Subways


    Division/Unit:
    Service Delivery - Customer Communications

    Reports to:
    Director - Customer Communications

    Location:
    Rail Control Center, Manhattan (Midtown)


    Hours of Work:
    Various Tours


    Dedicated Announcer Supervisors must possess an intimate knowledge of the complex infrastructure of our subway system, and its route configurations.

    Dedicated Announcer Supervisors not only provide status updates regarding delays and rerouted for planned and unplanned service disruptions, and they also utilize their knowledge of the system to provide recommended alternative routes.

    Responsibilities

    In addition to making such knowledgeable and service-oriented announcements in

    response to a substantial number of incidents daily (note: the average number of

    incidents per day is 250, as measured by the number of Incident Reports generated),

    Dedicated Announcer Supervisors are also expected to perform the following tasks in


    between announcements:
    1) Continuously monitor train movement along the board to detect announcement-worthy conditions, such as inconsistent headways, and, in turn, provide a checks-and-balances

    accountability measure for Console Train Dispatchers.

    2) Administratively supervise (i.e., timekeeping, rollcall)

    and crew Dedicated Field Announcers to the most critical field locations/towers,

    as well as undertake ad-hoc field visits to audit Dedicated Field Announcers'

    ongoing quality of work.

    3) When service disruptions affect stations under the jurisdiction of

    a Dedicated Field Announcer, provide direct oversight of DFA

    by reviewing announcement scripts for accuracy of information.

    4) Prepare "Announcement Scripts" for upcoming planned service

    disruptions (e.g., General Orders) in coordination with the General Orders (GO) team.

    5) Pre-record and broadcast announcements on general security

    protocols and acceptable rider behavior within the subway

    environment.

    Compensation

    Salaries will remain the same.

    Education and Experience


    ELIGIBILITY:
    All Assistant Train Dispatchers and Train Dispatchers in the title for one year, are eligible to apply.

    Desired Skills

    Knowledge of New York City Transit rules and regulations

    Knowledge of New York City subway service

    Excellent verbal, written and interpersonal communication skills

    Experience with PC hardware/software (Windows 95/98/XP/Vista, MS Office)

    Selection Method

    Based on evaluation of education, skills, experience, and interview.


    All appointments, with the exception of Department of Subways' employees on MaBSTOA payroll, will be made on the NYCT payroll.

    Other Information


    Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

    Equal Employment Opportunity


    MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

    The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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