Account Administrator - Irvine, United States - Glidewell Dental

• Supports DSO team in customer account creation, updating, and maintenance.
• Works closely with DSOs and National group accounts, providing administrative support to promote products, services, and education.
• Manages account setup, vetting, and communication to ensure accurate information.
• Validates new web leads to determine their authenticity.
• Communicates with customers for additional information or verification when needed.
• Uses various software tools to manage customer accounts and ensure accuracy of information.
• Updates active accounts with new information promptly.
• Maintains lists of DSOs in different systems.
• Acts as a bridge between Customers and the Company, maintaining positive client relations.
• Documents call notes accurately and in a timely manner.
• Stays updated on business rules for specific accounts.
• Represents the Company at trade shows and events.
• Collaborates with internal departments to enhance customer service.
• Assists with incoming calls to deliver excellent customer service.
• Strives to attract new Customers professionally and efficiently.
• Provides insights on product improvements and marketing campaigns.
• Maintains knowledge of Glidewell products and services.
• Coordinates with other departments to ensure expedited customer requests.
• Performs additional duties as required.

• Bachelor's degree or dental certification preferred.
• Minimum two (2) years' experience in an administrative role.
• Prior experience in call centers, sales, or dental industry, is a plus.

Pay Range: $18.00 - $23.00/hour