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- Day shift
- Monday to Friday
- In-person
Customer Service Representative - Walnut, United States - ADIENTONE
Description
*Job Description:* Responsibilities: Phone Calls:Answering customer calls and assisting with any scenario presented.
Emails:
Answering customer emails within 24hrs and assisting with any scenario presented.
Warranty Orders:
Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.
Capture inbound sales when appropriate.
*Additional Duties:
Demonstrate excellent customer service skills in resolving customer complaints and questions.
Practice and ensure compliance with company policies and procedures.
Thoroughly understand the Customer Relations manual.
Maintain a professional and positive attitude.
Qualifications:
o 2+ years' meaningful work experience preferred.
o Strong written and verbal communication skills with ability to communicate across all levels of the organization.
o Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
o Must be well organized, detail-oriented and have excellent time-management skills.
o Display a high level of integrity and professionalism.
o Ability to lead and empower individuals and teams.
o Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.
o Ability to handle a fast-paced call center environment.
Job Type:
Contract
Pay:
From $17.00 per hour
Shift:
Weekly day range:
Work setting:
Work Location:
In person