- Actively coordinates and facilitates successful resolution to user issues, problems and requests. Creates agendas to accomplish desired results. Keeps meetings on track and focused. Ensures accurate minutes are maintained to reflect all discussions and decisions.
- Aligns training resources and plans to meet application user needs.
- Allocates and manages work assignments to application support staff members.
- Coordinates and manages vendor resources in the implementation of new software, or application upgrades and enhancements. Ensures service level agreements are administered according to expectations.
- Coordinates and mentors associates in the design and development of user and application support documentation to facilitate optimal use of applications. Ensures appropriate updates to support documentation are in designated documentation repositories. Coaches and mentors associates in documentation standards and guidelines.
- Designs, coordinates and conducts the testing of software updates, fixes, and routine maintenance. Requests user validation as needed. Validates that systems operate and perform properly through user testing. Coordinates with vendors and users to perform testing.
- Develops reports and mentors and leads associates in the development of ad hoc and standard reports using system report writer or other tools to meet customer needs. Assists and guides users in developing ad hoc reports. Evaluates report requests against reporting definitions.
- Leads and mentors project team members in the execution of tasks related to work plans, resource plans, schedules, budgets, administrative reports, and acceptance criteria in accordance with standard project guidelines set forth by the PMO.
- Manages and leads the requirements analysis, functional specification definition and design processes, and implementation and testing of enhancements. Evaluates and provides direction to Information Systems associates and business departments.
- Provides advanced support to customers within and beyond the corporate organization in the implementation and operational use of software applications. Actively coordinates and facilitates successful resolution to user issues, problems and requests. Conversant regarding service line trends, issues and initiatives. Serves as liaison between application and technical IS groups, and user community. Assists IS AVP with managing complicated projects. Cultivates relationships with hospital business system owners.
- Responsible for the management of database(s) and applications. Evaluates database design and development, and software maintenance activities. Implements recommendations for performance improvements. Responsible for the periodic review of software with customers and vendors to evaluate software utilization, and effectiveness.
- Serves as a subject matter expert in relevant technology, trends and developments in the healthcare industry. Serves as a resource and mentor. Assists and serves as a customer advocate in the demand management process. Collaborates with other application and technical staff to evaluate complex customer requests.
- Serves as an expert and mentor in problem analysis and resolution in support of decisions and planning within the enterprise application service area. Analyzes the impact of application modules on departments. Develops solutions to meet project objectives. Coordinates vendors, Information Services associates, and users in troubleshooting problems and resolving software or procedural issues.
- Supervises the day-to-day operations of the application support group in a geographic area. Assures timely and professional customer service relative to the application.
- Trains, orients, and assigns department staff. Evaluates performance and conduct performance management planning. Makes recommendations for personnel actions. Maintains ongoing communication with staff to review programs, provide feedback, discuss new developments, and exchange information. Coaches, guides and mentors application support staff members. Provides leadership by example.
- Bachelor's degree in Computer Science; or, an equivalent combination of education and technical experience required
- 8-10 years Experience in an application support role or demonstrated proficiency in job requirements required
- No special certification, registration or licensure required
- High-level problem-solving skills to be used to resolve difficult human, technical, clinical, or administrative problems within a technical environment.
- Ability to gain internal contacts necessary to effectively advise, consult or counsel others to gain cooperation and acceptance of ideas or actions.
- Excellent verbal and written communication skills.
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
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Hospital IS Analyst IV - Baltimore, United States - MEDSTAR HEALTH
Description
General Summary of Position
Assists customers with the creation of service requests in the hospital in which they are located. Assists customers with questions regarding computer technology (hardware and software), as well as, facilitation of issues and problems. Oversees the design, implementation, and maintenance of local administrative, financial, and/or clinical applications. Oversees the development of project requirements, process and use documentation, product testing, product troubleshooting, product upgrades, and report development.
Primary Duties and Responsibilities
Minimum Qualifications
Education
Experience
Licenses and Certifications
Knowledge, Skills, and Abilities
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
