Patient Care Caller - New York, United States - New York Family Dentistry

Description

Job Description

Patient Care Caller

Are you an organized, adaptable, and experienced communicator ready to make a difference in patient care? Join our team across five practices in Brooklyn and Queens as a Patient Care Caller. While this role is remote, candidates must be based in New York and willing to travel to Canarsie Cosmetic Family Dental, if necessary.

Responsibilities:

• Reach out to patients via phone calls to follow up on their recent medical appointments or treatments.
• Listen attentively to patients' concerns, questions, and feedback regarding their care experience.
• Provide empathetic and knowledgeable responses to address patients' inquiries or escalate issues to appropriate personnel for resolution.
• Accurately and thoroughly document all interactions with patients in our database or electronic medical records system.
• Ensure compliance with all patient privacy and confidentiality regulations (e.g., HIPAA) during interactions.
• Participate in ongoing training to stay updated on healthcare procedures, policies, and best practices.
• Maintain a positive and supportive attitude towards patients, colleagues, and healthcare professionals.

Requirements:

• High school diploma or equivalent; additional education or training in healthcare or customer service is a plus.
• Proven experience in a customer service or patient care role, preferably in a healthcare setting.
• Excellent verbal and written communication skills, conveying empathy and professionalism over the phone.
• Strong interpersonal skills and the ability to build rapport with patients from diverse backgrounds.
• Detail-oriented and organized, with multitasking and prioritization abilities.
• Proficiency in using computers and electronic medical records systems; familiarity with CRM software is advantageous.
• Ability to remain calm and composed in challenging or emotional situations.
• Commitment to upholding ethical standards and maintaining patient confidentiality.
• Flexibility to work shifts that may include evenings, weekends, or holidays based on operational needs.

Salary: $30,000-300,000