- Respond to user queries via phone, email, chat, or in-person, addressing incoming technical queries, troubleshooting problems, and providing solutions to software, hardware, and network issues.
- Use diagnostic tools and best practices to troubleshoot issues, and log, categorize, and prioritize support requests in the IT service management system. Keep accurate records of all interactions and steps taken to resolve problems.
- Coordinate with other IT professionals to resolve complex problems, working closely with other IT teams to escalate, resolve, and prevent complex issues.
- Install, update, maintain, set up, and configure workstations, laptops, mobile devices, and software applications in accordance with company standards.
- Educate and guide users on IT best practices, solutions, tools, and platforms, assisting them in understanding and making the best use of IT resources, and providing guidance and informal training.
- Perform routine checks and maintenance on IT equipment to prevent potential issues.
- Create and maintain technical documentation, user guides, and FAQs to promote self-service and reduce recurring issues.
- Gather user feedback post-resolution to ensure satisfaction and identify areas for improvement.
- Continuously learn about new technology trends, tools, and best practices in IT support.
- Perform other related duties to support the IT Department.
- Associate or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not essential
- 1-2 years of experience in an IT support role or similar capacity
- Familiarity with various operating systems (e.g., Windows, macOS, Linux) and IT service management tools
- Strong problem-solving skills and a customer-centric approach
- Excellent interpersonal and communication skills
- Ability to handle multiple tasks and prioritize work in a fast-paced environment
- Technical certifications (e.g., CompTIA A+, ITIL Foundation) are a plus
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IT Support Associate - York, United States - Kinsley Construction
Description
WHO WE ARE
Kinsley Construction is a full-service construction company committed to doing right by our people, right by our roots, and right by you. Operating throughout the Mid-Atlantic Region, we serve clients in a variety of industries. From Building, Civil, and Industrial construction, we do what it takes to get the job done and done right. If you want to leave your mark, take pride in what you do each day, and create something that you can show off to your family - then join ours.
SUMMARY OF POSITION
Kinsley is seeking a driven and disciplined IT Support Associate for our growing IT team in York, PA. The IT Support Associate plays a key role in providing frontline technical support to end-users. Responsible for resolving IT-related issues in a timely and efficient manner, the IT Support Associate ensures that employees face minimal disruption in their use of technological tools and platforms. The IT Support Associate will report directly to the IT Support Manager.
An ideal candidate should possess an associate or bachelor's degree in Computer Science, Information Technology, or related field is highly preferred. Previous experience in an IT support role or similar capacity with strong problem-solving and interpersonal skills is required. We offer a competitive compensation and benefits package including Medical/Dental/Vision, Short/Long Term Disability, Life Insurance, 401K Plan with company match and paid PTO/holidays.
Qualified applicants may apply on our website at or mail, fax or email resume including salary requirement to:
KINSLEY CONSTRUCTION, LLC.
PO BOX 2886
YORK PA 17405
Fax)
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
FEMALES, MINORITIES, VETERANS AND INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY
TYPICAL RESPONSIBILITIES / ESSENTIAL FUNCTIONS
